FC
FIAT CHRYSLER AUTOMOBILE
Unclaimed Business
FC
FIAT CHRYSLER AUTOMOBILE
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
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Gordon K
1 reviews | Active since Jan 2020
19 Apr 2021, 07:23
JEEP SERVICE A JOKE
I have tried unsuccessfully to log this on your website. I do not know where to start with this complaint. It's not only Jeep service as a whole, but the inability to get access to the right people and also the poor quality of it's technical staff - in particular at NEW VAAL MOTORS in Vereeniging. From the beginning: My daughter drives a 2016 Jeep Renegade 2.4 Trailhawk. This vehicle has done almost 300 000km. 3 weeks ago after fitting a new battery, the vehicle refused to start. The ignition turned on but would not swing. All lights on the dashboard ignited, the computer seemed to run through the motions - but the engine would not swing. Subsequently we booked the vehicle into New Vaal Motors for Wenesday 3rd March, stating the problem. On Tuesday 2nd March we had the vehicle towed in - a day earlier. By Thursday we had received no feedback so I called the service manager, who told me “that cars booked in get preference, and breakdowns are looked at when there is time”. WE BOOKED THE VEHICLE IN - IT WAS NOT A "BREAKDOWN". When I told him this he purely stated sorry i was not aware of this – this is where the total lack of service begins!!!! Another 4 days later - yes it was Easter Weekend, I accept this - they now discovered that there appeared to be a problem with the key, and that was why they could get no accurate computer readings – a week !!!!!!!!. In the meantime I am R5000 into renting a vehicle for my daughter. NOW THEY ASK FOR A SPARE KEY. Once again - we know both keys have broken off from the transponder, but this was not the issue as my daughter had used it like this for weeks. She takes the spare. Now they get a reading and the vehicle needs a new BODY CONTROL MODULE. According to the geniuses at NEW VAAL MOTORS, it must be imported as it is VIN SPECIFIC. 2 other JEEP Spares departments tell me there is stock in the factory in South Africa. NO SAY VAAL - IT MUST BE IMPORTED AS IT IS VIN SPECIFIC. Why would the factory have stock and we cannot use that – SAME PART NUMBER!!!!!! HERE IS THE ISSUE: - NO PARTS AVAILABLE IN SA TO REPAIR A CAR (NO BCM OR KEYS EVEN) - JEEPS DO NOT BREAKDOWN, PEOPLE DO NOT LOSE KEYS, KEYS DO NOT BREAK!!!!!!!!!! NOT JEEP - WAIT 3 WEEKS WHILE WE IMPORT - NOW I'M IN FOR A FURTHER R10 000 CAR RENTAL - STILL NO GUARANTEE THE PARTS WILL BE HERE IN 14 DAYS - JEEP DO NOT GIVE A HOOT - THE VEHICLE IS OUT OF WARRANTY AND MAINTENANCE PLAN SO RENTAL IS YOUR COST. - I AM NOW QUOTED R12 000 for repairs - R2400 for the part and R8 000 for labour - R8000 for putting a car on a computer and watching it for 8 Hours - JOKE!!!!!!! So replacing a R2400 spare is costing me at this stage – R27 000 in labour, part and rental. JEEP A JOKE.
Helpful (0)
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Gordon K
1 reviews | Active since Jan 2020
19 Apr 2021, 07:23
JEEP SERVICE A JOKE
I have tried unsuccessfully to log this on your website. I do not know where to start with this complaint. It's not only Jeep service as a whole, but the inability to get access to the right people and also the poor quality of it's technical staff - in particular at NEW VAAL MOTORS in Vereeniging. From the beginning: My daughter drives a 2016 Jeep Renegade 2.4 Trailhawk. This vehicle has done almost 300 000km. 3 weeks ago after fitting a new battery, the vehicle refused to start. The ignition turned on but would not swing. All lights on the dashboard ignited, the computer seemed to run through the motions - but the engine would not swing. Subsequently we booked the vehicle into New Vaal Motors for Wenesday 3rd March, stating the problem. On Tuesday 2nd March we had the vehicle towed in - a day earlier. By Thursday we had received no feedback so I called the service manager, who told me “that cars booked in get preference, and breakdowns are looked at when there is time”. WE BOOKED THE VEHICLE IN - IT WAS NOT A "BREAKDOWN". When I told him this he purely stated sorry i was not aware of this – this is where the total lack of service begins!!!! Another 4 days later - yes it was Easter Weekend, I accept this - they now discovered that there appeared to be a problem with the key, and that was why they could get no accurate computer readings – a week !!!!!!!!. In the meantime I am R5000 into renting a vehicle for my daughter. NOW THEY ASK FOR A SPARE KEY. Once again - we know both keys have broken off from the transponder, but this was not the issue as my daughter had used it like this for weeks. She takes the spare. Now they get a reading and the vehicle needs a new BODY CONTROL MODULE. According to the geniuses at NEW VAAL MOTORS, it must be imported as it is VIN SPECIFIC. 2 other JEEP Spares departments tell me there is stock in the factory in South Africa. NO SAY VAAL - IT MUST BE IMPORTED AS IT IS VIN SPECIFIC. Why would the factory have stock and we cannot use that – SAME PART NUMBER!!!!!! HERE IS THE ISSUE: - NO PARTS AVAILABLE IN SA TO REPAIR A CAR (NO BCM OR KEYS EVEN) - JEEPS DO NOT BREAKDOWN, PEOPLE DO NOT LOSE KEYS, KEYS DO NOT BREAK!!!!!!!!!! NOT JEEP - WAIT 3 WEEKS WHILE WE IMPORT - NOW I'M IN FOR A FURTHER R10 000 CAR RENTAL - STILL NO GUARANTEE THE PARTS WILL BE HERE IN 14 DAYS - JEEP DO NOT GIVE A HOOT - THE VEHICLE IS OUT OF WARRANTY AND MAINTENANCE PLAN SO RENTAL IS YOUR COST. - I AM NOW QUOTED R12 000 for repairs - R2400 for the part and R8 000 for labour - R8000 for putting a car on a computer and watching it for 8 Hours - JOKE!!!!!!! So replacing a R2400 spare is costing me at this stage – R27 000 in labour, part and rental. JEEP A JOKE.
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graham A
1 reviews | Active since Jan 2020
27 Oct 2020, 14:59
Avoid avoid avoid
Our Fiat's dashboard perished in the sun after 5 years and when we raised the issue with FCA they agreed to replace it free of charge. Thereafter followed a series of lies and more lies. Attempts to get Head Office involved were not successful! Eventually 8 months later the problem has been solved. If you buy any one of their cars understand upfront that they are so bad that you will have endless troubles with these guys. Avoid avoid avoid
Helpful (0)
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graham A
1 reviews | Active since Jan 2020
27 Oct 2020, 14:59
Avoid avoid avoid
Our Fiat's dashboard perished in the sun after 5 years and when we raised the issue with FCA they agreed to replace it free of charge. Thereafter followed a series of lies and more lies. Attempts to get Head Office involved were not successful! Eventually 8 months later the problem has been solved. If you buy any one of their cars understand upfront that they are so bad that you will have endless troubles with these guys. Avoid avoid avoid
0
Replies (0)SC
SG C
1 reviews | Active since Jan 2020
21 Oct 2020, 17:43
Affordable cars
Very good new and used car dealership. Nice central location which is easily accessible. There are a wide range of vehicles in stock. The staff are professional and very helpful. I was offered assistance as soon as I arrived. There is also secure parking on the premises. Worth visiting if interested in purchasing a new or used car.
Helpful (0)
|Replies (0)SC
SG C
1 reviews | Active since Jan 2020
21 Oct 2020, 17:43
Affordable cars
Very good new and used car dealership. Nice central location which is easily accessible. There are a wide range of vehicles in stock. The staff are professional and very helpful. I was offered assistance as soon as I arrived. There is also secure parking on the premises. Worth visiting if interested in purchasing a new or used car.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
7 Jan 2020, 10:17
Bad Service
2013 Jeep Grand Cherokee 5.7 HEMI: One morning after starting the engine and reversing from the garage, the engine died strangely while taking my kids to school. Luckily I had not entered the busy road (one can think what was going to happen with other road users as the car just died and kept stalling). Fault/symptom of the car: Relay not switching-on the petrol pump, hence reason for the stalling. I immediately went into the JEEP website and upon getting local details, i contact the call centre and spoke to a guy by the name of William. He requested the VIN number and discovered Safety Recalls pending, one of which was the V62. As per his advice, towed the car to the nearest Jeep dearlership, (Fiat Chrysler Sandton, 9 Ballyclare Dr, Bryanston). To my surprise, Arnold Debruto from dealership quoted me R15 058.68 for repairs of which was given a discounted amount of R13 103.68 and told by the dealer that fault on my car is not related to V62, and quoted was for the following: 1. 05026788AD - ELECTRONIC CONTROL STEERING COLUMN LOCK 2. 56046738AH - REMOTE CONTROL INTEGRATED KEY FOB 3. 68105739AC - CONTROL UNIT WIRELESS IGNITION NODE No clear explanation for replacing the key since the other two keys that came with the car are still working. Apparently the V62 campaign (dated 14 November 2019) is caused by the fuel pump relay failure, causing the vehicle to stall without warning (exactly what happened to my car). Remedy for this recall, unavailable and Vehicles that experience a fuel pump failure will receive an interim repair? Tried in vain to get assistance or clarity from Fiat Chrysler Service centre in Midrand, only to be told that i will be billed for storage should i prolonged to decide on the quote sent. Upon this threat i decided to pay for a repair on 24/12/2019 of which was told parts will be ordered and notified once repaired. I tried to resort clarification but unfortunately no managers are willing to speak to customers at the Midrand offices. I sent mails, promised by the rudely inept William who just urge. Promised that complaints manager or supervisor, Abigail will contact me, but that never happened up until today. Every time i tried to speak to her or technical support team (Brett Hardie), being sent from pillar to post. No form of notification sent to me or contact made, had to do follow up myself with the repair status from the dealership. Finally, was told to fetch the car yesterday (02/01/2020), and to my surprise, the car's suspension system no longer working and dealer wants me to cover cost of repair. Upon numerous intervention Arnold told me that's how the car was delivered by the towing company (back wheel up and front wheel down). Tried to sort before and after video footage from Arnold, but he sent through what he wanted me to see, one blurred zoomed picture with another car blocking the view. The pictures received from towing company shows a different picture, car was delivered with air suspension working. Arnold's manager, Dean Shekleton, whoever he is, just sent through a respond mail without even doing case study (as i believe calls are recorded). This is one horrible experience I encountered with Fiat Chrysler Automobile South Africa and their dealer/ASC......and sitting with truck like car in my yard and no one is willing to take responsibility.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2020, 10:17
Bad Service
2013 Jeep Grand Cherokee 5.7 HEMI: One morning after starting the engine and reversing from the garage, the engine died strangely while taking my kids to school. Luckily I had not entered the busy road (one can think what was going to happen with other road users as the car just died and kept stalling). Fault/symptom of the car: Relay not switching-on the petrol pump, hence reason for the stalling. I immediately went into the JEEP website and upon getting local details, i contact the call centre and spoke to a guy by the name of William. He requested the VIN number and discovered Safety Recalls pending, one of which was the V62. As per his advice, towed the car to the nearest Jeep dearlership, (Fiat Chrysler Sandton, 9 Ballyclare Dr, Bryanston). To my surprise, Arnold Debruto from dealership quoted me R15 058.68 for repairs of which was given a discounted amount of R13 103.68 and told by the dealer that fault on my car is not related to V62, and quoted was for the following: 1. 05026788AD - ELECTRONIC CONTROL STEERING COLUMN LOCK 2. 56046738AH - REMOTE CONTROL INTEGRATED KEY FOB 3. 68105739AC - CONTROL UNIT WIRELESS IGNITION NODE No clear explanation for replacing the key since the other two keys that came with the car are still working. Apparently the V62 campaign (dated 14 November 2019) is caused by the fuel pump relay failure, causing the vehicle to stall without warning (exactly what happened to my car). Remedy for this recall, unavailable and Vehicles that experience a fuel pump failure will receive an interim repair? Tried in vain to get assistance or clarity from Fiat Chrysler Service centre in Midrand, only to be told that i will be billed for storage should i prolonged to decide on the quote sent. Upon this threat i decided to pay for a repair on 24/12/2019 of which was told parts will be ordered and notified once repaired. I tried to resort clarification but unfortunately no managers are willing to speak to customers at the Midrand offices. I sent mails, promised by the rudely inept William who just urge. Promised that complaints manager or supervisor, Abigail will contact me, but that never happened up until today. Every time i tried to speak to her or technical support team (Brett Hardie), being sent from pillar to post. No form of notification sent to me or contact made, had to do follow up myself with the repair status from the dealership. Finally, was told to fetch the car yesterday (02/01/2020), and to my surprise, the car's suspension system no longer working and dealer wants me to cover cost of repair. Upon numerous intervention Arnold told me that's how the car was delivered by the towing company (back wheel up and front wheel down). Tried to sort before and after video footage from Arnold, but he sent through what he wanted me to see, one blurred zoomed picture with another car blocking the view. The pictures received from towing company shows a different picture, car was delivered with air suspension working. Arnold's manager, Dean Shekleton, whoever he is, just sent through a respond mail without even doing case study (as i believe calls are recorded). This is one horrible experience I encountered with Fiat Chrysler Automobile South Africa and their dealer/ASC......and sitting with truck like car in my yard and no one is willing to take responsibility.
0
Replies (0)