Dismal customer service from Ryan

I am extremely disappointed and dissatisfied by Ryan. His manners are dismal and talks to customers any how.

Also, I am not very happy with his false quotation. He said to me that it would cost me R600 & something. When I get to the desk. He was insisting I asked for something else and Alfred actually quoted me in the amount of R1,798,34 in which I paid.

Please see to it that Ryan is trained on how to talk to clients and how to listen attentively. It seems Ryan does not take his duties seriously.

I feel he should not be dealing with clientele.