CELL C FIBRE SUPPORT AND CUSTOMER CARE - NO SERVICE IS PROVIDED

My contract with Cell C Fibre terminates in September of this year. I phoned Cell C customer care and told the agent that I would not be renewing my contract. Several email communications have been sent to Cell C customer Care and Fibre Support and I have been told that I cannot get through to the back office as they do not take calls. The agent assures me telephonically that I will receive an email to confirm that I will not be renewing my contract, however, it never arrives. Yesterday, I took a photo of the landline that I was using as I was put on hold for over 10 minutes before the agent came back to me. Usually, you have the rate the call, but in this instance, I was not asked if I would like to rate the service. Fw: Ticket # [CF203133] // Fwd: Cell C 329406926 - Ticket number [CF202010] // (New Comment) // Lorraine Ntombela Copied on ticket ref: CF202010] NADIA MAHOMED NADIA MAHOMED