LW
Lilian W
Active since Dec 2016
5
Reviews
0
Industries
Reviews
5 reviews45 months ago
UNISA and Student Credit Refund
I have a R600.00 credit on my student account and have written numerous letters to the accounts department asking for a refund. Unisa staff do not answer their phones and do not respond to emails. How am I supposed to obtain my refund from them? When a student has to pay, believe me their staff in the finance department are good at asking for payment, however, when the role is reversed, they have amnesia.
0 replies
45 months ago
Cell C and Paid Up Letter
My account with Cell C Fibre was paid up and the department sent me a paid up letter. However, I moved not long after that and was involved in an armed robbery where most of my household contents and vehicle was stolen. My email account that I had for 9 years was blocked. I have contacted CellC 4 times this week and asked for the paid up letter to be sent to me as it still reflects on my credit report that my account is open and that I owe them money. When I phoned this week, I am in credit and they owe me money. To obtain a paid up letter from Cell C seems to be a very difficult thing for their staff in finance to do
0 replies
57 months ago
CELL C FIBRE SUPPORT AND CUSTOMER CARE - NO SERVICE IS PROVIDED
My contract with Cell C Fibre terminates in September of this year. I phoned Cell C customer care and told the agent that I would not be renewing my contract. Several email communications have been sent to Cell C customer Care and Fibre Support and I have been told that I cannot get through to the back office as they do not take calls. The agent assures me telephonically that I will receive an email to confirm that I will not be renewing my contract, however, it never arrives. Yesterday, I took a photo of the landline that I was using as I was put on hold for over 10 minutes before the agent came back to me. Usually, you have the rate the call, but in this instance, I was not asked if I would like to rate the service. Fw: Ticket # [CF203133] // Fwd: Cell C 329406926 - Ticket number [CF202010] // (New Comment) // Lorraine Ntombela Copied on ticket ref: CF202010] NADIA MAHOMED NADIA MAHOMED
0 replies
62 months ago
FNB shocking customer service and dispute resolution
I made an online purchase on a website and the item was never delivered. The website was a scam. I have aFNB app on my phone and logged 5 online debit card dispute forms as per the secure chat agents suggestion. Every time I followed up on secure chat not one employee could assist. After several phone calls and spending approximately 30 to 40 minutes on these calls, I went to the Clear Water Mall branch where the team leader assisted me with the debit card dispute form and emailed it to fnb disputes department. The turnaround time is 5 days and this to has come and gone. I have several case and reference numbers and I have no reversal of my funds. I have never felt so frustrated and amazed at the unprofessional behaviour of staff at a major bank. As soon as I am able to fo so, I will do my research and close my accounts. FNB should be ashamed of themselves as their is no professionalism or query resolution or any attempt to assist.
112 replies
114 months ago
Excellent Service - Very Impressed
<p>I would like to take this opportunity of thanking Prime Meridain for the professiona way they have handled my claim. From the start, the staff were kind and supportive and most importantly communicated with me every step of the way and the updates as to what was transpiring with my claim was excellent to say the least. In fact, I am "gob smacked" as the service in our country is not always up to scratch. A lady by the name of Alicia Greyling who has also been assisting me is very comendable. Alicia phones me and explains where we are in the process and send the documentation immediately after the phone call. I highly recommend Prime Meridian Direct for their service and well trained and organised staff. Thank you! What a refreshing experience.</p>
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)