Very poor service

Very poor service, staff just don't care, we reported an issue with our wifi connection we were promised someone will come to sort it out today, no one came we enquired during the day we were told that he will be here at 14:30 but he never showed up. We called again only to be told that the technician is not available on his phone. W depending on this wifi as we are working from home. So that means today we didnt work. Instead of sending someone else they just decided not to do anything. How Pathetic.