Worst customer service Fibrestream/ Vukela

I am extremely disappointed and angry with the service I’ve received from FibreStream ,over the past two months. My debit order has not been going off, and despite that being THEIR issue, I have been paying cash. Last month I even paid the reconnection fee out of my own pocket.

Again in November, the debit order did not go off. I contacted the Accounts department, and they told me to do an EFT instead. I paid via EFT on the 27th of November. I have the proof of payment.

Yet on the 5th of December, they still disconnected my Wi-Fi.

Since then, I have been calling non-stop, from Friday the 5th of December until now. I have spent close to R300 on airtime trying to reach their Accounts department. You call Support, they transfer you to Accounts, and then Accounts does not pick up. You can hold for almost an hour, and when they eventually pick up, nobody speaks on the other side of the line.

The Support agents themselves sound frustrated because apparently there was an internal issue with allocating funds to customers’ accounts, and many people are experiencing the same problem. But despite that, there has been zero communication from FibreStream.

I have sent emails to:

support@fibrestream.co.za

accounts@fibrestream.co.za

accounts@vukela.co.za Complaints@vukela.co.za

No one has responded. No feedback. No solution. No urgency. Nothing.

We have been without internet for days, despite having paid, and FibreStream refuses to acknowledge or resolve the issue. This is unacceptable, unprofessional, and shows a complete lack of care for customers.

FibreStream needs to fix this immediately and communicate properly. This kind of service is shocking and disrespectful.