Poor service and attitude from Fielli management

<p>I purchased a Lounge Suite from Fielli Designs in Canal Walk. It took me a month of going back and forth to the store, until they were finally able to secure one for me. The lounge suite cost R25000 and an additional R2000 to have it scotchguard.</p> <p> </p> <p>I stressed to them that it has to be new, with no defaults and I did not want it to be left on the store floor.</p> <p> </p> <p>To my disgust, when they delivered the lounge suite, it was in a small, old van. They put the settees upside down on the floor of the van, with no packing on the floor. The settees were piled one on top of another, upside down. </p> <p> </p> <p>When they carried the settees into my home, they lay them upside down. This damaged the arms. It suppressed it and made clear impressions and caused the areas that were smashed against the floor, to be sunken in. The leather was also disfigured at the places where the pressure was exerted on.</p> <p> </p> <p>In addition, the settees is light in colour and had dirt marks on them.</p> <p> </p> <p>When I called to notify the manager, he said that all he could do was to refund me.  I was not happy with that, as I had invested over a month of my time and expense, going up and down to the store, being promised by the staff that they will get stock. Now that I finally had a lounge suite, I was not prepared to start looking all over again.</p> <p> </p> <p>The CEO, Neil, made it sound like he was doing me a favour, also told me that he coudl do nothing except refund me, or take it back for repairs.</p> <p> </p> <p>From past experience, they do more damage when they take it back and try and have it repaired. They fix one side and damage the other. I observed the manner in which the settees were handled upfront and I did not want this to going back and forth for fixing. I had enough of waiting. Anyways, why shoudl I pay for a new item and then have it repaired.</p> <p> </p> <p>I was totally disappointed with the service and attitude from Fielli Designs and will never walk into the store again.</p>