VG
Vicky G
Active since Oct 2014
41
Reviews
0
Industries
Reviews
41 reviews3 months ago
Bloom Financial Services do not stand by their word. Beware.
I took out a Momentum policy, through Bloom Financial Services on 1 Nov 2025. On 12 NOv 2025, they advised that they will be increasing the premiums. I contacted them and made them aware that I was not happy with this. They insisted that the increase will stand. I cancelled my policy. I was notified in writing by a manager that I will be refunded the premium paid within 7-14 working days. This was on 27 Nov 2025. The policy started on 1 Nov 2025 and I did not use any benefits. On 8 Jan, I was informed that they will not be refunding me. I have taken this up with both Bloom and Momentum don't see to care. I will take them to court and have them pay the costs, as this is dishonest and they cannot renege on their word. I have all correspondence in writing.
56 replies
3 months ago
Momentum not prepared to assist with Momentum policy
I took out a Momentum policy, through Bloom Financial Services. The month that I took it out, they advised that they will be increasing the premiums. I contacted them and made them aware that I was not happy with this. They insisted that the increase will stand. I cancelled my policy. I was notified in writing by a manager that I will be refunded the premium paid within 7-14 working days. This was on 27 Nov 2025. The policy started on 1 Nov 2025 and I did not use any benefits. On 8 Jan, I was informed that they will not be refunding me. I have taken this up with both Bloom and Momentum and they dont see to care. I will take them to court and have them pay the costs, as this is dishonest and *********. I have all correspondence in writing.
112 replies
3 months ago
TicketPro do not assist their clients
I have been emailing ticketpro and sending messages on the website, but they don't respond or contact me. I have even sent several emails to Adila Sha on her email address, but she has not responded.
0 replies
3 months ago
Bloom Health4me cannot be trusted, beware
I took out a Momentum Health policy with Bloom on 1/11/2025. I received my policy documents on 12/11/2025. On the same day, 12/11/2025, I received a mail advising of the price increase. Needless to say I was unhappy about this and after much discussion with Bloom management, I cancelled my policy on the basis that they will refund the premium. They provided confirmation that the policy was cancelled on 27/11/2025 and that they will refund the premium within 10-14 days. I did not receive the refund and when I followed up, I was told that the management is on leave and will be back in Jan 2026. On 9/1/2026 I received a call advising that they will not refund me the premium paid.
224 replies
3 months ago
No response from Momentum
I am still waiting for a response or someone at Momentum Health to contact me since I wrote the below review on 8 Jan 2025 I took out a Momentum health policy through Bloom Financial Services at the beginning of November 2025. On the 12th November 2025, I received a welcome letter and policy documents. On a separate email, I received a letter advising of a premium increase from 1 Jan. I contacted Bloom several times, all the correspondence I received, advising of my dissatisfaction and indicated I would rather cancel and after no compromise, I requested cancellation. It took them days to get back to me, but finally on 27 November 2025 they rep****, confirming that the policy was cancelled and that the premium that was deducted for November will be refunded and the refund will take between 7-14 days. I followed up repeatedly after the 14 days and was told that management is on leave and it will only be done in 2026. Today, I received a response that they will not be refunding me. Needless to say, I am shocked and question the integrity of Momentum.
56 replies
3 months ago
Momentum is not a business that I will ever deal with again
I took out a Momentum health policy through Bloom Financial Services at the beginning of November 2025. On the 12th November 2025, I received a welcome letter and policy documents. On a separate email, I received a letter advising of a premium increase from 1 Jan. I contacted Bloom several times, all the correspondence I received, advising of my dissatisfaction and indicated I would rather cancel and after no compromise, I requested cancellation. It took them days to get back to me, but finally on 27 November 2025 they rep****, confirming that the policy was cancelled and that the premium that was deducted for November will be refunded and the refund will take between 7-14 days. I followed up repeatedly after the 14 days and was told that management is on leave and it will only be done in 2026. Today, I received a response that they will not be refunding me. Needless to say, I am shocked and question the integrity of Momentum.
56 replies
3 months ago
Edgards Pavilion showed that they don't value me as a customer
Still no response or contact from Edgards. Edgars should not be in business if they do not value their customers I have not had any response or call from anyone in Edgars in response to my mail below. Shocking. Should they be in business???? Edgards Pavillion is the worst business to deal with. The store manager adds no value to me, the customer. I complained repeatedly to her that we hold on for an hour on the telephone when we try and call the store on **********, all we get is that our call is 1st in line and will be answered by the first agent, but no one answers. She shows no remorse about that and does nothing about it, and it continues to happen. When you ask her to assist with a query, she finds every reason to throw stumbling blocks in terms of policy, so that she is not able to assist. I have no idea why she is in the store if she cannot assist or make a management call. This has happened on a few occasions. I was in the store on 23/12/2025 and wanted to change a Guess jeans, as it was damaged. It had never been worn and had the tags on it, however the Guess cardboard paper that is sewn at the back of the jeans on the top, was removed, as I only noticed the damage after I removed it. I took this sticker with, which could be put back on. Regardless this was reported as a damaged item, so why would you want to put the sticker back on. She refused to change the jeans. I asked to speak to the Regional manager and she refused to provide the contact number. She advised that I have to call the customer service number, which rings continuously. Edgars seem to be reviving their business, which can be seen by the number of customers in the store, but this response from the store manager will turn customers away and give the brand a poor image. She displays shocking anti customer service ways, which makes me want to never deal with the store. Can they afford to have people like this in charge and should we pay R1000 for an item that is damaged.
0 replies
4 months ago
I do not trust Lift Airlines. Their attitude is shocking.
After posting this a few times, I still have not had anyone from Lift contact me, nor Sunel Oelofse, who I have sent emails to. This is my dissatisfaction: This was the most disgusting and unbelievable experience I have ever had with an airline. The surprising thing is that they expressed no remorse but rather blamed it on the weather and advised that the delay was for our own safety. I booked flights for me, my wife and aunt for 8am flying from Durban to Jhb on 14 Oct. We were not informed that the flight was delayed. We went to board at 7.30am and was told that the flight was delayed for 1.5hours. The time was pushed out a few times and we were eventually sent new schedules that showed our flight bookings was for 10.30am. We left King Shaka around 11.15am, over 3 hours after we were scheduled to leave. When I took this up with Lift, the customer services manager Sunel Oelofse did not even bother to respond to my mail to her. Support @ Lift advised that the pilot felt that it was unsafe to land and rather delayed us by 3+ hours. All the other airline flights landed and took off continuously on schedule, but only Lift could not. I do not trust them and they kept giving us different stories on that day. This is the worst airline and it is a pity that we have so few local airlines, otherwise they will not survive operating this way. I even asked that they compensate one of the 3 of us for the slow lounge cost, because what were we supposed to do for 3 hours, let alone the inconvenience it caused, missing meetings, etc, but Sunel Oelofse did not bother responding. I have such a low opinion and cannot understand how they can have no regard for their passengers and their time.
0 replies
4 months ago
No response from Vodacom on my vouchers purchased through Vodapay
After posting this twice, I still have not had anyone from Vodapay contact me, or resolve the query with the vouchers that I bought from them, which do not work. I purchased vouchers from Vodapay, one of which did not work at the merchant, Steers. I checked with Vodapay and they confirmed that one did not go through and they will follow up with Steers. Steers contacted me and checked back with Vodapay, whereafter Steers came back to me and advised that Vodapay claimed that the vouchers were redeemed. I went back to Vodapay and am still awaiting their resolution. I have another voucher for another merchant that was purchased on Vodapay that did not go through, but now it cannot be used. This is a lot of money and we need them to resolve it, but they wont.
53 replies
4 months ago
Edgars should not be in business if they do not value their customers
I have not had any response or call from anyone in Edgars in response to my mail below. Shocking. Should they be in business???? Edgards Pavillion is the worst business to deal with. The store manager adds no value to me, the customer. I complained repeatedly to her that we hold on for an hour on the telephone when we try and call the store on **********, all we get is that our call is 1st in line and will be answered by the first agent, but no one answers. She shows no remorse about that and does nothing about it, and it continues to happen. When you ask her to assist with a query, she finds every reason to throw stumbling blocks in terms of policy, so that she is not able to assist. I have no idea why she is in the store if she cannot assist or make a management call. This has happened on a few occasions. I was in the store on 23/12/2025 and wanted to change a Guess jeans, as it was damaged. It had never been worn and had the tags on it, however the Guess cardboard paper that is sewn at the back of the jeans on the top, was removed, as I only noticed the damage after I removed it. I took this sticker with, which could be put back on. Regardless this was reported as a damaged item, so why would you want to put the sticker back on. She refused to change the jeans. I asked to speak to the Regional manager and she refused to provide the contact number. She advised that I have to call the customer service number, which rings continuously. Edgars seem to be reviving their business, which can be seen by the number of customers in the store, but this response from the store manager will turn customers away and give the brand a poor image. She displays shocking anti customer service ways, which makes me want to never deal with the store. Can they afford to have people like this in charge and should we pay R1000 for an item that is damaged.
0 replies
Review Distribution
5 Star
1 (2.4390243902439024%)
4 Star
0 (0%)
3 Star
1 (2.4390243902439024%)
2 Star
0 (0%)
1 Star
39 (95.1219512195122%)