FI
Figure It Out Furniture
Unclaimed Business
FI
Figure It Out Furniture
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Figure It Out Furniture receives polarized feedback. Satisfied customers praise product quality, comfortable couches, and helpful staff, highlighting excellent communication and timely delivery. However, a significant number of negative reviews reveal serious issues with delayed orders far exceeding the promised 14-day turnaround, products not matching website advertisements, and extreme difficulty obtaining refunds. Multiple customers report being ignored after requesting refunds, with unresponsive phone lines and unanswered emails creating deep frustration. The refund process appears to be a critical pain point requiring urgent attention.
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
3.6|13 Reviews
Jun '25 - May '26
5(53.9%)
4(15.4%)
3(0%)
2(0%)
1(30.8%)
5(53.9%)
4(15.4%)
3(0%)
2(0%)
1(30.8%)
Frequently Asked Questions About Figure It Out Furniture
Based on recent customer reviews, Figure It Out Furniture receives polarized feedback. Satisfied customers praise product quality, comfortable couches, and helpful staff, highlighting excellent communication and timely delivery. However, a significant number of negative reviews reveal serious issues with delayed orders far exceeding the promised 14-day turnaround, products not matching website advertisements, and extreme difficulty obtaining refunds. Multiple customers report being ignored after requesting refunds, with unresponsive phone lines and unanswered emails creating deep frustration. The refund process appears to be a critical pain point requiring urgent attention.
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Puleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 09:14
*****sters
They don't even deserve a star. I have been waiting for my refund of a purchase I did in May 2025, they failed to deliver as they do not advertise their own work but other businesses work. I have been pleading for my over R17k refund. All of them are ****s, from the sales person, to the finance department. Do not even waste your time and hard earned money with that ***** of a company full of ******
Helpful (0)
|Replies (0)PM
Puleng M
1 reviews | Active since Jan 2020
7 Feb 2026, 09:14
*****sters
They don't even deserve a star. I have been waiting for my refund of a purchase I did in May 2025, they failed to deliver as they do not advertise their own work but other businesses work. I have been pleading for my over R17k refund. All of them are ****s, from the sales person, to the finance department. Do not even waste your time and hard earned money with that ***** of a company full of ******
0
Replies (0)SR
A
Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 13:20
Pure Theft
This company advertises boldly the 30 day returns on their website. They came to collect the item and then Never refunded me my money. They don't answer their phones, don't respond to emails and have ignored the Ombudsman on this case. BEWARE to buy from ****** like these!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Dec 2025, 13:20
Pure Theft
This company advertises boldly the 30 day returns on their website. They came to collect the item and then Never refunded me my money. They don't answer their phones, don't respond to emails and have ignored the Ombudsman on this case. BEWARE to buy from ****** like these!
0
Replies (0)PD
Pinky D
1 reviews | Active since Jan 2020
21 Nov 2025, 18:07
Rave
Exceptional service and outstanding quality! I am truly impressed with Figure It Out Furniture. From the moment I placed my order, their communication was clear, professional, and consistent. The team kept me updated throughout the production process, and the lead times were exactly as promised. The quality of their products is top-tier — solid craftsmanship, beautiful finishes, and attention to detail you don’t often find these days. It’s obvious they take pride in what they do. Delivery was smooth, and the furniture arrived well-packaged and in perfect condition. Overall, an excellent experience. I highly recommend Figure It Out Furniture to anyone looking for premium, stylish, and reliable furniture. They definitely deserve all five stars!
Helpful (0)
|Replies (0)PD
Pinky D
1 reviews | Active since Jan 2020
21 Nov 2025, 18:07
Rave
Exceptional service and outstanding quality! I am truly impressed with Figure It Out Furniture. From the moment I placed my order, their communication was clear, professional, and consistent. The team kept me updated throughout the production process, and the lead times were exactly as promised. The quality of their products is top-tier — solid craftsmanship, beautiful finishes, and attention to detail you don’t often find these days. It’s obvious they take pride in what they do. Delivery was smooth, and the furniture arrived well-packaged and in perfect condition. Overall, an excellent experience. I highly recommend Figure It Out Furniture to anyone looking for premium, stylish, and reliable furniture. They definitely deserve all five stars!
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Replies (0)CM
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