Fine Home Real Estate Experts - Unprofessional and Misleading adds

I was in a process of renting a house from Finehome and from my side everything was paid which included the deposit and the first month’s rent.All was agreed to and planned to move in on Saturday the 23rd of February. On the 21st of February the estate agent messaged me and stated that there is a problem and the contractor has not even started with the internal painting of the house due to the Owner not paying them after this was confirmed before I signed the contract. The agent then informed me we could only gain access to the property on Tuesday the 25th of February. I then informed FineHome that this is not possible, I had prior arrangements with a moving company to collect the furniture (which I had to pay a deposit). I had multiple contractors that would install alarms and cameras. I informed FineHome prior to the agreement that I needed to move into the unit on the weekend of the 23rd of March. This was due to commitments I made with my current landlord and agency. Fine Home then informed me that I can move in without the paint ( which was not how they advertised the unit) or the contractors can paint around me and they will finish on Monday night. I then informed them that this will not be possible, due to medical reasons with my 10 month old baby and access to the property was restricted due to my wife and I both working full time. I then informed FineHome to cancel the contract, as this was out of my control and they informed me that the contract was signed and I have no right and that they will not pay back anything. So to date I have not moved in and I did not receive my money back (+-R24K). The service and professionalism that I received is by far the worst. The Rental manager does not have any people s****s and is not competent to handle issues like this. She confirmed that the property owner/ landlord lied about paying the contractor and yet I’m to blame. The same for the owner of FineHome, he did not even have the decency to phone me to discuss the situation, just a message on watsap to inform me that they refuse to pay back any of my money.