Unprofessional and dishonest

They failed to inform me of a very crucial piece of information about how water and electricity is to be paid at the place I am currently renting, which works out to a large amount each month, regardless of how much I actually use. The informative documents were only sent to me 2 weeks after moving in, almost a month after the lease was signed. When asked about this, they refused to take responsibility for it, and it appeared they struggled to understand basic english as they could not answer the questions I was asking. Pathetic customer service, not checking their emails regularly when sending proof of payments etc. Currently just waiting for this contract to end.