Active since Apr 2018
They failed to inform me of a very crucial piece of information about how water and electricity is to be paid at the place I am currently renting, which works out to a large amount each month, regardless of how much I actually use. The informative documents were only sent to me 2 weeks after moving in, almost a month after the lease was signed. When asked about this, they refused to take responsibility for it, and it appeared they struggled to understand basic english as they could not answer the questions I was asking. Pathetic customer service, not checking their emails regularly when sending proof of payments etc. Currently just waiting for this contract to end.
Waited 2 months and did not receive any product, after paying in full. Tried to get clarification as to when my item would arrive and was told that the item was in the country and then that is was not in the country and then that it was. I asked for a refund and was told the "accounts department" is handling it. It's been 2 months and I have not received it yet. Everytime I ask I am given the same response, that they are following up with the accounts department. My partner tried to visit the store at the given address, but nobody opened up. Had to open a criminal case and ask my bank to reverse the transaction.