Disgusting Service and Rude employees

Wow, Fine Lines Landscaping what a f#*$^ing joke and extremely disappointing experience. They are rude, extremely unprofessional, lazy and down right the biggest sharks you can find. What a disgusting service and grass, I honestly have no words.

A little background, we had ordered from them a little while ago and asked for delivery. We accept, as we paid extra for this service, that it would be delivered to/in our yard. Obviously, they wouldn't pack the grass and we were happy to do so. After arriving several hours late, they absolutely refused to carry the grass down 7 stairs, as there were two of them, the one could be at the bottom and one at the top of the stairs and hand it to eachother, but no they said they do not do stairs. At this point, we were very angry and frustrated, we then phoned the office to speak to a manager. Wow, what an even bigger disaster this was. 1st there was no manager at the office, they kept passing the phone around, finally got to a lady who was so beyond rude that it was disgusting talking to her, unbelievable how someone can talk to a customer like she did. 2nd, we tried and failed to explain that we paid for delivery and that the guys were refusing. She then argued that they don't do stairs and that we were suppose to tell them, which we then fought about, as according to us and there policy online, there was no mention of this, they should have mentioned this before we paid for delivery. 3rd we wanted our money back as the service we had paid for is not being done, this lady absolutely refused and was happy to go to court, this argument ofcourse set her off completely and she started shouting and screaming at us on the phone "take us to court then".

After refusing to stoop down to her level, we proceeded by doing everything ourselves, offloading the truck and carrying it all down, in which case my husband has damaged two cushions in is neck and tore a muscle in his shoulder trying to offload and the guys that were meant to do this literally stood by and watched us do absolutely everything by ourselves, they did not lift one finger to help us out at all and just waited for us to do everything.

This doesn't even cover the grass quality, this was cut in all sorts of sizes, full of ****s and most of it was not the best quality.