FINFLOOR'S ACCREDITED FITTERS

It took me a long time to get to this point where I have to decide if I must write a review on this supplier or not. After consideration I decided that for the sake of other home owner who are in the process or who still considering upgrading their floors, and they are interested in Finfloor's product, that they should know what to look out before they appoint one of Finfloor's accredited installers. Early this year we upgraded our floors with their new product Moonstone tiles and what a disappointment. The installer that they personally recommended to me just messed up everything and after a huge struggle I finally get him to come back to fix his mess and once again he messed up. He refitted some of the faulty tiles and when I pointed it out to him he kept on saying the marks will eventually disappear. That did not happened. We also found afterwards that some of the tiles failed where it clipped together and strange as it might sound it is those close to the wall where there was originally no problem and you normal do not walk or look at. I won't be surprise if he refitted the damaged tiles but on a area that is not so noticeable because he did not want to pay for his mistakes and just refit it again. Some of the tiles that he replaced with new ones differs in shade and you can imagine how the end result is. I am now so "gatvol" for this floor issue that I appointed another installer to come and fix the mess that cost me once again money. They done a very good job but unfortunately and this is not their fault, we sit now with a floor with different shade tiles and it is just an eye sore. These tiles was also supplied by Finfloor. The question what I would like to be answered is, do Finfloor really keep up to their promises as to good quality. What is the point of suppling good quality but they make use of installers that don't give a ……. about their workmanship. What do they do with these installers that they accredited that is just their to take your money and leave you with bad workmanship. Do they cancel their accreditation. They are quickly to say that these installers are not their employees they are independent contractors. This I can understand but at the end of the day it is their product. I put a review on this same forum for the installer Vaughn Goslett of Advanced Maintenance Concept and also on Africacomplains website. Those homeowners who consider upgrading their floors I recommend you to stay away from him and do your self a favour and google his name. For the record I will not allow him back in my home for the second time to enable him to fix his mess once again. The problem will not go away as long as their is a difference in the shade. This is the type of installers that gives the other good accredited installers a bad name and he should be ashamed of himself. Just imagine what every visitor that visits me, family or friends must think of this ordeal when they see the floor.