Flooring at its worst

The people at Finfloor is definitely a bunch of ****mers. Paul Diedericks their Warehouse Manager instructed me to use JC Home Improvements for the flooring installation at my home on the premise that if I don't use JC Home Improvements, I will not be able to buy from Finfloor and I will not get a 20-year Supplier Warranty. I am quite certain Paul works in cahoots with Jason Wright of JC Home Improvements because he instructed me twice to use JC Home Improvements. I'm quite sure the reason for this is because he is getting kickbacks for jobs that he arranges from people calling in enquiring about buying and installing flooring.

JC Home Improvements who are supposed to be an authorized distributor and accredited installer to Finfloor sold me floor that was never supposed to have been installed on top of my original parquet flooring and also installed the floor in a very poor and unfinished state. I have reached out several times to Jason Wright but he is full of empty promises. I then reached out to Finfloor and Paul felt that he has no responsibility in this issue, transferred me to Gary Schiel.

Gary Schiel came to my home to do in inspection and verified that there is no warranty on my floor because it was never supposed to have been installed ontop of the parquet flooring and that Paul Diedericks did not follow company protocol and should not refer potential clients to distributors and installers but should guide them to the webpage on the Finfloor website that lists all the accredited distributors and installers. Gary acknowledged that Paul was completely at fault and that he had a strong word with him but this does not fix my floor because I dont have a 20-year warranty in place.

What is even more concerning is that Jason Wright from JC Home Improvements confirms that he has installed this flooring on top of parquet flooring in many homes and he was even willing to give me references of customers where the flooring was installed. Obviously, these homeowners are totally unaware that they have no warranty should anything go wrong on the floor and this needs to be highlighted to the public.

Finfloor is a national company and if they can have operating practices as what they have in Cape Town, there will certainly be many people that is sitting with no warranties in place though they believe there is a warranty and this is all due to their employees not following company protocol.

IF YOU INTEND TO CONTACT AND USE THE PRODUCTS THAT IS BEING SUPP**** BY FINFLOOR, MAKE SURE YOU DO ALL YOUR HOMEWORK AND MAKE SURE THEY ARE FOLLOWING ALL PROTOCOLS AND THAT YOUR WARRANTIES IS VALID AND INTACT BUT I HIGHLY RECOMMEND STAYING AWAY FROM FINFLOOR AND LOOK AT ALTERNATIVE HONEST FLOORING SUPPLIERS AND INSTALLERS