JE
Jaffer E
Active since Mar 2014
3
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0
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Reviews
3 reviews35 months ago
Flooring at its worst
The people at Finfloor is definitely a bunch of ****mers. Paul Diedericks their Warehouse Manager instructed me to use JC Home Improvements for the flooring installation at my home on the premise that if I don't use JC Home Improvements, I will not be able to buy from Finfloor and I will not get a 20-year Supplier Warranty. I am quite certain Paul works in cahoots with Jason Wright of JC Home Improvements because he instructed me twice to use JC Home Improvements. I'm quite sure the reason for this is because he is getting kickbacks for jobs that he arranges from people calling in enquiring about buying and installing flooring. JC Home Improvements who are supposed to be an authorized distributor and accredited installer to Finfloor sold me floor that was never supposed to have been installed on top of my original parquet flooring and also installed the floor in a very poor and unfinished state. I have reached out several times to Jason Wright but he is full of empty promises. I then reached out to Finfloor and Paul felt that he has no responsibility in this issue, transferred me to Gary Schiel. Gary Schiel came to my home to do in inspection and verified that there is no warranty on my floor because it was never supposed to have been installed ontop of the parquet flooring and that Paul Diedericks did not follow company protocol and should not refer potential clients to distributors and installers but should guide them to the webpage on the Finfloor website that lists all the accredited distributors and installers. Gary acknowledged that Paul was completely at fault and that he had a strong word with him but this does not fix my floor because I dont have a 20-year warranty in place. What is even more concerning is that Jason Wright from JC Home Improvements confirms that he has installed this flooring on top of parquet flooring in many homes and he was even willing to give me references of customers where the flooring was installed. Obviously, these homeowners are totally unaware that they have no warranty should anything go wrong on the floor and this needs to be highlighted to the public. Finfloor is a national company and if they can have operating practices as what they have in Cape Town, there will certainly be many people that is sitting with no warranties in place though they believe there is a warranty and this is all due to their employees not following company protocol. IF YOU INTEND TO CONTACT AND USE THE PRODUCTS THAT IS BEING SUPP**** BY FINFLOOR, MAKE SURE YOU DO ALL YOUR HOMEWORK AND MAKE SURE THEY ARE FOLLOWING ALL PROTOCOLS AND THAT YOUR WARRANTIES IS VALID AND INTACT BUT I HIGHLY RECOMMEND STAYING AWAY FROM FINFLOOR AND LOOK AT ALTERNATIVE HONEST FLOORING SUPPLIERS AND INSTALLERS
0 replies
63 months ago
Bunch of Smooth Talkers and Bull****ters except Mfundo - He's still genuine
Super disappointed in the pathetic service. The Client Service Manger - Erica De Silva only knows how to make empty promises. The Ops manager - Suhail - biggest smooth talker and bull****ter under the sun. My internet speeds is ridiculously slow but the OPS Manager can only feed you nice to hear stories and bull**** but in actual fact don't know what to do to resolve the issue. When you want to escalate any issue, you are not allowed to call any management personnel and no staff is allowed to give out any contact details of management. So basically, you as the customer, you are ****ed if anything goes wrong because you are not able to escalate the issue to management. It needs to be escalated by the staff - many of who in my opinion is incompetent anyway, so good luck in hoping that your case will be escalated. But on the bright and positive side, they take monies out of your bank account like ****ing clockwork every month, without a doubt and not feeling the least bit shameful for robbing people by not providing the internet service they promised to service their clients with....
0 replies
129 months ago
Multichoice and their staff robs the people of SA
My DSTV account was paid on the 31 Aug15. My DSTV was disconnected on 8 Sep15. I spoke to complete arrogant morons who requested on 2 separate occasions for me to email proof of payment. I did email proof of payment immediately. I was travelling and arrived back in SA today 18Sep15 only to find my DSTV disconnected again. Meshak (call centre team leader) confirmed with me on telephone. The whole conversation is recorded. He confirmed to call me the next day 9Sep15 at 15:30 to explain to me what has happened and how this whole situation will be resolved. To date, I have not received a return call or email as he has my email address which he can use to explain the way forward with my case. <br> I would like to know if Multichoice always employs dimwits for staff and does multichoice train their staff not to allow the PAYING CUSTOMER to speak to a call centre team leader and most important. <br> If multichoice is robbing me of my R425, HOW MANY MILLIONS IS MULTICHOICE MAKING ROBBING ALL OTHER HONEST PAYING PEOPLE IN SOUTH AFRICA!!!!<br> I am totally disgusted at the manner in which multichoice chooses to operate its business. <br> I will not leave this matter and will get to the bottom of this!!!
75 replies
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