Finish South Africa RUNS FRAUDULENT PROMOTION SCHEMES!!!

I purchased a Defy Dishwasher from Lategan en Van Biljoens in Pretoria in October 2020 SPECIFICALLY because there was a partner promotion between Defy and Finish. The promotion offered a Finish hamper (6 months supply). I registered the purchase and submitted the details to receive the hamper, which was verified and approved by Finish.

I was then advised delivery within 10-15 working days. It has now been more than a month and I have not received the hamper. Their support email address remains unanswered and their contact number does not exist.

Even when I've submitted a completed contact form on the website, nobody gets back to me. I want my hamper delivered as soon as possible! As it stands, it seems that Finish is only trying to maximize sales via retailers and have no after sales service. This is unacceptable and goes against the Consumer Protection Act of South Africa!