Finn Auto is a Joke!

Finn auto is a joke! I took my car in on Tuesday and called them the following day on Wednesday to see if they've submitted to the claim to insurance, they hadn't even called them! Then they email me to say that the mechanic is sick and the quote could take a week, I waited the week (which in hindsight I clearly shouldn't have) and then I call again and they STILL hadn't touched my car. Now they told me they will strip my car the next day, and that after stripping they have to send the parts to the engineers and only then can they get me a quote, which could take at least another day for stippping and 2 days for the engineers! I said no thank you, I'll take my car somewhere else, so they charged me R650 for diagnostics, that told me things I already knew about the car, things I told them when I was booking the car for repairs! These are the same people that couldn't find a problem with my car when it was making a funny noise a couple of months ago and the mechanic literally said to me "maybe you were hearing someone else's car" ... so they think I can't tell the difference between my car and another car? They are unorganized, understaffed, condescending and terrible communicators. My car could have been sitting there for a month if I let them continue! They may have an RMI certificate but they don't know how to deal with people, NEVER AGAIN!!!!