FINRITE ****** ME MY MONEY

I made A cellphone claim with FINRITE and I was given an account number and reference to pay the access amount to unfortunately when my wife made a deposit she used branch code as a reference instead of the reference that was provided .I communicated this with FINRITE and they promised me their finance department will pay me back as I made another deposit with the correct reference to their account but two years down the line they never refunded me.