Worse service and not a place I would recommend

Have received the absolute worst service from FinSupport. They called me and seemed to offer such generous rates to move from my current debt counselling company to them, and then heard nothing from them, and the transfer did not take place, and I decided to stay with my current debt company, and only then did they call to confirm I was not going through with the transfer and I confirmed I was staying with my current firm and asked to have the debicheck cancelled only to have them debit my account on the 25th and since then I have been trying for days, calling multiple times during the day at different times and I keep getting transferred to other departments and then hung up on. This has been happening non-stop, with no response to any of the emails I sent them, even though they were happy to respond to me via email when I was interested in transferring. I am so glad I never moved over as this has got to have been one of the worst experiences I have ever received, and I definitely would not recommend them. I just need my money refunded as the money they have taken was to pay off my current debt firm which I have not fallen behind on, because of them. People have been so unhelpful and unwilling to hear what I have to say