The worse service ever experienced

Fire Room Montecasino is the ultimate worse experience I have ever encountered. Saturday 4th May 2024 we decided to take our friends out to one of the best restaurants that we know however we always go to Bedfordview, this time we went to MonteCasino Fire Room and it was a complete disaster. We waited over an hour to get a table, the staff was absolutely pathetic they could not keep us updated with why other people were getting seats, we were shows a table where people had paid and left their kids to sit and wait for them while they go gamble. When asking why are we not getting a table, we were told that they can’t help of people don’t want to leave. Never mind the table that we were showed at where kids were playing at with no adult supervision, a table that we had to wait for. Eventually we left as the staff showed absolutely no interest and clearly couldn’t care less how we felt. This place should be closed down as they are not friendly, not helpful and arrogant in all sense of the word. Disgusting behaviour and no sense of urgency or communication. I strongly suggest that everybody boycotts this disgrace of a place Fire Room Monte Casino….. sies!