Delivery Failure - Emotional Distress - Antiquated SOP

My wife is Goodman-Devilliers

As mentioned: 1. Suggest you relook your PL and IS (false 20 working "investigation policy") 2. Your merchant transacted by1 click (i.e 0.5 seconds) for the reservation secures funds though expect patrons to wait 20 working days for you to rectify failure of service. 3. A rental of a vehicle (in any class) is NOT subject to a credit, criminal or insurance clearance. None of which my wife's details are relevant for the purpose and are general acceptable practice for data access.

Hertz/Firefly antiquated internal policies are that which they are. Your excuse disguised as an explanation of insufficient funds is a complete fabrication. TRUST me that there are/were funds enough to buy the car let alone rent it.

Its the principle, NOT the meager financial amount - Its the the precedence set and granted by ignorant people which will not fuss.

I will deal with Hertz/Firefly civilly for the emotional distress caused to my wife and urge that you resolve this amicably.

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