Pathetic service

I advised the lady at the counter that my daughter was landing on a flight in an hour and I am then Going to drive the car out at about 8 pm . I returned the car at 8.15 pm two days later and paid for 2 days . I refuelled the car and then due to me being 15 min later they billed me R591 as a penalty . The lady at the counter then tells me that lisha is the manager and is now off so they can’t help me. I can call tomorrow if I like . I have never ever experienced such pathetic service and took a R14500 hold on my credit card . Abs same will be released in 21days time