Unprofessional and down right dishonest

On collection of vehicle we were asked to pay R14000 deposit, we would never have hired if we knew this. Do not have R14000. Lady said its in the t's and c's. Hidden away so you know nothing when they take your money. We tried every channel to try cancel, phone, live chat whatsapp, email. We managed to get a car from Eurocar for R1000 LESS with only R4000 deposit. Firefly Hertz refusing to refund our R3400 for service they didn't provide. Consultant laughed at us. Please avoid this Company.