Unprofessional

Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover.

Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done.

The Fireplace Warehouse wasted 2 weeks of my time. As we all know time is money…

Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.