Active since Oct 2016
22
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Reviews
22 reviews47 months ago
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As we all know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
134 replies
47 months ago
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As well know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0 replies
47 months ago
Unprofessional
Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0 replies
47 months ago
2 weeks of time wasted….
I have had 2 weeks of my time wasted by Fireplace Warehouse. Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technically he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0 replies
70 months ago
One & only dealing
I do not recommend dealing with this auction house. As an online bidder, I recently had an experience where 5th Ave reopened bidding after the hammer fell. The reason I was given was that “they allow for bidding to reopen after the hammer drops for online auctions, to allow for internet delay.” Interestingly, from what I saw online, the bidders after the hammer fell were not online, but on the phone & floor - so an internet delay does not apply. 5th Ave claim there is no recording of the livestream auction to refer back to. UPDATE: The auction house isn’t happy with receiving a bad review - so they retaliate by blacklisting the bidder for not liking the way in which they conduct business. They have yet been able to provide any evidence to prove the contrary. I even paid the higher hammer price... Their msg to me: “The comments you are posting on public platforms are factually incorrect, untruthful and defamatory. In order to protect the industry at large I have added your account to the global blacklist of bad bidders – I intend leaving it there as a warning to other auction houses.” Ironically they’re calling me a liar, which is defamatory & are acting with malicious intent. FURTHER UPDATE: 48 hours later and 5th have now sent me some form of written proof of an online bid
132 replies
71 months ago
One & only dealing
I do not recommend dealing with this auction house. As an online bidder, I recently had an experience where 5th Ave reopened bidding after the hammer fell. The reason I was given was that “they allow for bidding to reopen after the hammer drops for online auctions, to allow for internet delay.” Interestingly the bidders after the hammer fell were not online, but on the phone & floor - so an internet delay does not apply. 5th Ave claims there is no recording of the livestream auction, hence I am unable to review the video of the bid. At a closer look at 5th Ave’s terms & conditions. They relinquish all forms of accountability should there be errors or misrepresentation in auctioned goods, & it states that the auctioneer my act at his own discretion. ie 5th Ave follow none of the standard auction laws when it comes to their auctions. This is very unprofessional & questionable in my opinion.
210 replies
71 months ago
Unethical
I do not recommend dealing with this auction house. As an online bidder, I recently had an experience where 5th Ave reopened bidding after the hammer fell. The reason I was given was that “they allow for bidding to reopen after the hammer drops for online auctions, to allow for internet delay.” Interestingly the bidders after the hammer fell were not online, but on the phone & floor - so an internet delay does not apply. 5th Ave claim there is no recording of the livestream auction, hence I am unable to review the video of the bid. At a closer look at 5th Ave’s terms & conditions. They relinquish all forms of accountability should there be errors or misrepresentation in auctioned goods, & it states that the auctioneer my act at his own discretion. ie 5th Ave follow none of the standard auction laws when it comes to their auctions. This is very unprofessional, dishonest and unethical in my opinion.
0 replies
71 months ago
Unethical...
I do not recommend dealing with this auction house. As an online bidder, I recently had an experience where 5th Ave reopened bidding after the hammer fell. The reason I was given was that “they allow for bidding to reopen after the hammer drops for online auctions, to allow for internet delay.” Interestingly the bidders after the hammer fell were not online, but on the phone & floor - so an internet delay does not apply. 5th Ave claim there is no recording of the livestream auction, hence I am unable to review the video of the bid. At a closer look at 5th Ave’s terms & conditions. They relinquish all forms of accountability should there be errors or misrepresentation in auctioned goods, & it states that the auctioneer my act at his own discretion. ie 5th Ave follow none of the standard auction laws when it comes to their auctions. This is very unprofessional, dishonest and unethical in my opinion.
0 replies
86 months ago
Useless & impossible to contact.
I received notification that my fibre line was moved to Afrihost on 4 March. Today my internet is down & am being told migration didn’t take place - even though I had connectivity up until today & have already been billed for this month. Impossible to get hold of anyone at Afrihost... have to communicate via WhatsApp, responses are slow and of now help at all. Live chat doesn’t work. And if you call their call center the wait time if 16mins.... pathetic all round. However when I was signing up the show they put on was very different..... be warned do not use this ISP
0 replies
87 months ago
You pay &
Since the beginning of Feb I’ve had connectivity interruptions. I get calls from tech etc (always someone different) spinning some nonsense about the issue sitting with Telkom, I have contacted Telkom and they have tested my line - it is 100% Reality is Vox has over extended themselves and now cannot provide to their customers. I finally got a call from a customer service manager - promising to get to the bottom of the matter & look at reimbursing - needless to say, after the one phone call, she didn’t bother getting back to me when she said she would... and now communicates the same nonsense via email. Problem not resolved and passing the buck continues. To top it off I haven’t been reimbursed for all the downtime and was told I probably won’t either... on Monday I’m lodging a complaint with consumer protection... Please recommend fibre providers in the meantime, thank you.
0 replies
Review Distribution
5 Star
2 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (90.9090909090909%)