FW
Fireplace Warehouse
Claimed Business
FW
Fireplace Warehouse
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 11:36
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As we all know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
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Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 11:36
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As we all know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0
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Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 11:30
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As well know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 11:30
Unprofessional
Contradictory & false information given by different sales people, lack of communication and keeping customer in loop (client must continually follow up), inability / lack of willingness to provide standard documentation to BC around building regulations & insurance cover. Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. As well know time is money… Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 11:22
Unprofessional
Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 11:22
Unprofessional
Instead of having the knowledge and expertise to tell me upfront that a job couldn’t be done. The Fireplace Warehouse wasted 2 weeks of my time. Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technicality he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0
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Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 10:49
2 weeks of time wasted….
I have had 2 weeks of my time wasted by Fireplace Warehouse. Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technically he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Jun 2022, 10:49
2 weeks of time wasted….
I have had 2 weeks of my time wasted by Fireplace Warehouse. Initially a salesman is sent out to my house looking at the installation and telling me all easily doable… I wait and wait for a quote. After following up several times I receive a quote three days later. On asking for additional info re installation regulators etc, he is unable to answer any of the technical questions. On asking if I can then speak to his manager, he tells me he doesn’t want my business. I contact management & have a very good, helpful conversation with Karen, who reassures me re my concerns. During this conversation I find out there were several items the salesman had been dishonest about, including tentatively booking in an installation date. The sales manager is then sent out to look at the installation & to quote. There was one technically he needed to check before confirming installation. And I was told he’d get back to me early Friday morning. Needless to say I didn’t hear from him and followed up. He then told me there would be a technical issue with the way I wanted it installed - I provided him with an alternate option, which he agreed would work. However they ended up turning down the job. Saying he didn’t want to provide proof of insurance and simple info requested by my body corporate… Although the people are friendly and polite - Not once did anyone at this company get back to me without me following up, a lot of contradictory information given & a total disregard for my time.
0
Replies (0)MR
Mandy R
1 reviews | Active since Jan 2020
26 May 2022, 13:15
VERY SLOW SERVICE, OVERCHARGING AND EXPENSIVE!!!
I used Fireplace Warehouse Randpark for a service only because i bought a fireplace from them 6 years go .I had a water leak coming down the flues causing rust which i told Amy is goign into the fireplace and the lever is jammed.They then sent a quote to seal the roof and clean fireplace and check everything and repaint. After 3 weeks waiting and my appointment was booked for a Friday morning (and told i would be first that day as im closeby in Randpark) they went and did another house in Bryanston first. Eventually it was too late to come through .So they came on Saturday Roan and another worker. They sealed the roof they gave the fireplace a chimney sweep then sprayed the flues again. however they coudl not get the lever to move . The Monday i received an email from AMY to say my flues have rusted they need repalcing. Really! thats exactly what i told her from day one! then why go ahead and try clean them and spray them int the first place when u can see they are rusted!!!! then charge me. i then received another quote for new flues etc.. Problem is if you cant move the levers how on earth do you think the air inflow is going to work!!! and you are in the Fireplace Business!!!
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Mandy R
1 reviews | Active since Jan 2020
26 May 2022, 13:15
VERY SLOW SERVICE, OVERCHARGING AND EXPENSIVE!!!
I used Fireplace Warehouse Randpark for a service only because i bought a fireplace from them 6 years go .I had a water leak coming down the flues causing rust which i told Amy is goign into the fireplace and the lever is jammed.They then sent a quote to seal the roof and clean fireplace and check everything and repaint. After 3 weeks waiting and my appointment was booked for a Friday morning (and told i would be first that day as im closeby in Randpark) they went and did another house in Bryanston first. Eventually it was too late to come through .So they came on Saturday Roan and another worker. They sealed the roof they gave the fireplace a chimney sweep then sprayed the flues again. however they coudl not get the lever to move . The Monday i received an email from AMY to say my flues have rusted they need repalcing. Really! thats exactly what i told her from day one! then why go ahead and try clean them and spray them int the first place when u can see they are rusted!!!! then charge me. i then received another quote for new flues etc.. Problem is if you cant move the levers how on earth do you think the air inflow is going to work!!! and you are in the Fireplace Business!!!
0
Replies (0)PM
Prishana M
1 reviews | Active since Jan 2020
4 Sept 2021, 15:52
Everything you need for a fireplace here.
An excellent experience. From the first call to reception to the talk with the sales person to the person handling collection it was a great experience. Everyone was very professional and efficient and all my queries were handled quickly and my order processed quickly and correctly. I would recommend fireplace warehouse to anyone purchasing a fireplace. Old school family business that clearly are razor focused on customer service.
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Prishana M
1 reviews | Active since Jan 2020
4 Sept 2021, 15:52
Everything you need for a fireplace here.
An excellent experience. From the first call to reception to the talk with the sales person to the person handling collection it was a great experience. Everyone was very professional and efficient and all my queries were handled quickly and my order processed quickly and correctly. I would recommend fireplace warehouse to anyone purchasing a fireplace. Old school family business that clearly are razor focused on customer service.
0
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