How does PatioSA operate a business like this? Pathetic!!

Aug 2017: Received quote for R26,450 Aug 2017: Paid 50% deposit Sept 2017: Paid balance AFTER they confirmed the chairs are ready From Sept 2017 - Nov 2017: All excuses that why the goods are not ready. All of a sudden there was a 3rd party that let them down. We could never see the chair frames. I tried in vain to meet with the owners - Nic & Firosa. They never answer emails. Just plain BAD SERVICE and fraud. End Nov 2017: Frames delivered to another 3rd party that made the seats (their services engaged by Firnic. Dec 2017: We had to pay additional R17,100 to 3rd party to get the chairs. To date not a call or email to apologize. They still owe us the R17,100 that we had to pay extra. We will now institute fraud charges because they never had the intention to supply the completed chair or to refund our money.