First Ascent
2.6|34 reviews
A
Anonymous
1 reviews | Active since Member
02 Sept 2025, 09:53
Do better with your customer service
Hi,
To whom it may concern.
Please train your customer service team to respond to customer queries in a more prompt and efficient manner. It does not take days to respond to an email.
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Replies (53)First Ascent's replyOfficial
02 Sept 2025, 12:48Hi Jason
Thank you for taking the time to write us. It is unfortunate that you feel our team deserves a 2-star. After review of all communication I am more than satisfied that they were prompt and thorough in their responses to you.
We aim to respond to all queries within 48 hours and, as this was during our online clearance sale period that becomes a challenge. Still, the team responded the first time in less than 48 hours and the second time just a day after. Also keep in mind your query was sent on a Saturday. Our customer service team generally work office hours on weekdays.
I am sorry that this was not satisfactory to you. By all standards I feel the team did well. Thank you for your support of First Ascent.
Kind regards,
Kobus
Thank you for taking the time to write us. It is unfortunate that you feel our team deserves a 2-star. After review of all communication I am more than satisfied that they were prompt and thorough in their responses to you.
We aim to respond to all queries within 48 hours and, as this was during our online clearance sale period that becomes a challenge. Still, the team responded the first time in less than 48 hours and the second time just a day after. Also keep in mind your query was sent on a Saturday. Our customer service team generally work office hours on weekdays.
I am sorry that this was not satisfactory to you. By all standards I feel the team did well. Thank you for your support of First Ascent.
Kind regards,
Kobus
Best regards,
First Ascent's reply02 Sept 2025, 12:48
Official
Hi Jason
Thank you for taking the time to write us. It is unfortunate that you feel our team deserves a 2-star. After review of all communication I am more than satisfied that they were prompt and thorough in their responses to you.
We aim to respond to all queries within 48 hours and, as this was during our online clearance sale period that becomes a challenge. Still, the team responded the first time in less than 48 hours and the second time just a day after. Also keep in mind your query was sent on a Saturday. Our customer service team generally work office hours on weekdays.
I am sorry that this was not satisfactory to you. By all standards I feel the team did well. Thank you for your support of First Ascent.
Kind regards,
Kobus
Thank you for taking the time to write us. It is unfortunate that you feel our team deserves a 2-star. After review of all communication I am more than satisfied that they were prompt and thorough in their responses to you.
We aim to respond to all queries within 48 hours and, as this was during our online clearance sale period that becomes a challenge. Still, the team responded the first time in less than 48 hours and the second time just a day after. Also keep in mind your query was sent on a Saturday. Our customer service team generally work office hours on weekdays.
I am sorry that this was not satisfactory to you. By all standards I feel the team did well. Thank you for your support of First Ascent.
Kind regards,
Kobus
Best regards,