First Ascent
Claimed Business
|2.7|6 Reviews (last 12 months)|This business does not respond to reviews
First Ascent
Claimed Business
|2.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
2.7|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Marco P
1 reviews | Active since Apr 2018
18 May 2026, 18:50
Beware! Product reviews are censored
I had an upsetting experience with a First Ascent hammock and mosquito net I purchased Upon facing notable quality issues with both of these products, I took to their site to leave product reviews, only to find they didn't get published I reached out via email to confront them about this, and at first they denied it stating that they don't censor reviews. However, when another representative took over the conversation, they accidentally admitted "Send the product to us, we'll inspect it and decide if we'll post the review or not" - Clearly admitting that they curate customer reviews on firstascent.co.za Caught red handed. Not only do they put out ******* quality gear, but they lie to their own customers about user ratings
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Marco P
1 reviews | Active since Apr 2018
18 May 2026, 18:50
Beware! Product reviews are censored
I had an upsetting experience with a First Ascent hammock and mosquito net I purchased Upon facing notable quality issues with both of these products, I took to their site to leave product reviews, only to find they didn't get published I reached out via email to confront them about this, and at first they denied it stating that they don't censor reviews. However, when another representative took over the conversation, they accidentally admitted "Send the product to us, we'll inspect it and decide if we'll post the review or not" - Clearly admitting that they curate customer reviews on firstascent.co.za Caught red handed. Not only do they put out ******* quality gear, but they lie to their own customers about user ratings
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Hendrik D
1 reviews | Active since May 2024
28 Apr 2026, 15:18
Stay away from ordering online
First Ascent makes worldclass clothing products, but their online order setup is totally useless. Last week I tried on a number of occasions to order an item online, first using my Ipad and then my PC. On the Ipad I got to the page where I had to fill in my address details, but could not get to the payment page at all; nothing happened when I touched the Payment tab. On my PC I managed to do a payment, got an approval message from my bank but then got a pop up on the First Ascent site stating that an error occurred in that the payment instruction to the bank had been wrongly formatted (whatever that may mean). The pop up invited me to try again, which I did four times in a row, without luck; got the same pop up each time. I then tried to send a message from the Contact Us page, but on submitting my message I got an error ID message (unsure what this meant). In the end I just gave up. (Luckily no money was debited from my bank account.)
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Hendrik D
1 reviews | Active since May 2024
28 Apr 2026, 15:18
Stay away from ordering online
First Ascent makes worldclass clothing products, but their online order setup is totally useless. Last week I tried on a number of occasions to order an item online, first using my Ipad and then my PC. On the Ipad I got to the page where I had to fill in my address details, but could not get to the payment page at all; nothing happened when I touched the Payment tab. On my PC I managed to do a payment, got an approval message from my bank but then got a pop up on the First Ascent site stating that an error occurred in that the payment instruction to the bank had been wrongly formatted (whatever that may mean). The pop up invited me to try again, which I did four times in a row, without luck; got the same pop up each time. I then tried to send a message from the Contact Us page, but on submitting my message I got an error ID message (unsure what this meant). In the end I just gave up. (Luckily no money was debited from my bank account.)
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Replies (0)SL
Steven L
1 reviews | Active since Nov 2015
9 Apr 2026, 07:28
First Ascent online shop 3 days to confirm an order
First Ascent online store is very slow. I thought I was being **********. 3 business days later I got confirmation of my order. I ordered two items on the 27/03. My account was debited and did not receive a confirmation of my order. I sent in a ticket that said I would be contacted within 24 - 48 hours. I wasnt contacted, I thought I was being ****med/**********. On the 3rd business day I called. They told me my order only came through on the 1st April. First Ascent quality is lovely. Just know the online store is slow and support is not fast.
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Steven L
1 reviews | Active since Nov 2015
9 Apr 2026, 07:28
First Ascent online shop 3 days to confirm an order
First Ascent online store is very slow. I thought I was being **********. 3 business days later I got confirmation of my order. I ordered two items on the 27/03. My account was debited and did not receive a confirmation of my order. I sent in a ticket that said I would be contacted within 24 - 48 hours. I wasnt contacted, I thought I was being ****med/**********. On the 3rd business day I called. They told me my order only came through on the 1st April. First Ascent quality is lovely. Just know the online store is slow and support is not fast.
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Replies (0)RB
Riaan B
1 reviews | Active since Oct 2025
1 Apr 2026, 08:40
Great Pants, But No Length Choices is a Big Miss
I’ve always rated First Ascent highly when it comes to quality, their pants are durable, well-made, and clearly designed for performance. However, one major drawback is that they don’t offer different length options. When I buy from Adidas, I can choose the correct length upfront, which makes a big difference. With First Ascent, you already pay a premium price for the product, and then still need to spend an additional ±R200 or more to have the length adjusted elsewhere. That’s frustrating. What made the experience worse for me is that I specifically requested assistance to adjust the length when I recently purchased two pairs of pants. The request was not handled before shipping, and only afterward I was told I could send them back for assessment. For me, that’s not acceptable. At this price point, I would expect better service and more practical sizing options. Great product quality, but the overall customer experience needs improvement.
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Riaan B
1 reviews | Active since Oct 2025
1 Apr 2026, 08:40
Great Pants, But No Length Choices is a Big Miss
I’ve always rated First Ascent highly when it comes to quality, their pants are durable, well-made, and clearly designed for performance. However, one major drawback is that they don’t offer different length options. When I buy from Adidas, I can choose the correct length upfront, which makes a big difference. With First Ascent, you already pay a premium price for the product, and then still need to spend an additional ±R200 or more to have the length adjusted elsewhere. That’s frustrating. What made the experience worse for me is that I specifically requested assistance to adjust the length when I recently purchased two pairs of pants. The request was not handled before shipping, and only afterward I was told I could send them back for assessment. For me, that’s not acceptable. At this price point, I would expect better service and more practical sizing options. Great product quality, but the overall customer experience needs improvement.
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Replies (0)BM
Brian M
1 reviews | Active since Jan 2026
22 Jan 2026, 17:10
Great products and after sale service
I have been using First Ascent products for many years and have consistently found their quality to be excellent. After damaging my jacket during a run, First Ascent assisted with the repair. Their after-sales service is outstanding, and I can confidently recommend them.
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Brian M
1 reviews | Active since Jan 2026
22 Jan 2026, 17:10
Great products and after sale service
I have been using First Ascent products for many years and have consistently found their quality to be excellent. After damaging my jacket during a run, First Ascent assisted with the repair. Their after-sales service is outstanding, and I can confidently recommend them.
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