Returns not processed

I returned a jacket because I ordered navy and received a denim blue jacket. 2 weeks after it was delivered to their premises, my refund has not even been processed. When I followed up after a week, I was told that it would be done by the end of the week and when I followed up again after that, I was again told that it would be processed at the end of the week. I would not recommend that you buy online from this company as they are clearly not set up for online purchases and returns