EJ
Elizabeth J
Active since Mar 2009
13
Reviews
0
Industries
Reviews
13 reviews13 months ago
Returns not processed
I returned a jacket because I ordered navy and received a denim blue jacket. 2 weeks after it was delivered to their premises, my refund has not even been processed. When I followed up after a week, I was told that it would be done by the end of the week and when I followed up again after that, I was again told that it would be processed at the end of the week. I would not recommend that you buy online from this company as they are clearly not set up for online purchases and returns
0 replies
18 months ago
Selling inferior quality products
I bought a Tefcold wine cooler and when it was delivered with a number of dents and a skew and loose door handle. I complained about it and was told that the supplier don't have stock to replace it (even though Megastar still has it for sale on their website) and was then offered a discount. I have in the meantime done more research and discovered that this company is not a listed distributor of Tefcold and that this particular model that I received with "Made in South Africa" stickers on it, is only manufactured in China and that other suppliers import this from Denmark (not manufacturing it locally). You clearly don't get the product you think you are buying from this company. I have also not received any further responses to may mail requests/queries.
0 replies
55 months ago
Hertex - Poor Quality at High Prices
I bought a Hertex Dream Ash Rug at the Kramerville store and after 2 months the creases in from being rolled up were still not flattened the thread is coming apart. I bought a couple of rugs for my house and the Hertex one was way more expensive than any of the other rugs and of inferior quality. When I brought this to Hertex's attention, they told me that they did not feel than expensive rug falling apart after 2 months (with no foot traffic) warrants a claim.
53 replies
55 months ago
Poor Quality rugs at VERY high prices
I bought a Hertex Dream Ash Rug at the Kramerville store and after 2 months the creases in from being rolled up were still not flattened the thread is coming apart. I bought a couple of rugs for my house and the Hertex one was way more expensive than any of the other rugs and of inferior quality. When I brought this to Hertex's attention, they told me that they did not feel than expensive rug falling apart after 2 months (with no foot traffic) warrants a claim.
0 replies
56 months ago
Stay away from paycity.com
They claim that it takes 5 - 7 days for deliveries to main centres but after more than 10 days and numerous calls I have not received my license disk and when I asked for a refund I was told that it will be "escalated" as there is a process to refund you. So all I can say - whatever you do, do not use paycity for license disk renewals. And its also worth knowing that they don't apply discounts offered on fines either. I received a fine from Mogale City with a discount applied if I pay it before a certain date but the discount did not show on PayCity.
477 replies
62 months ago
Don't be fooled by a "Samsung warranty"
I bought a Samsung tv from Makro 7 months ago and 2 weeks ago the screen went dead. Makro logged a service call with Samsung as the tv is still under warranty and after a week I was finally contacted by a technician for a call out to come and see what was wrong with the tv. As he was not able give me an estimated time in the week to come out, we set it up for last Saturday (I work in the week and travel almost and hour to work every day). We agreed on between 11am and 12pm on Saturday, but I was called at 08:30 to tell me that he was in the area and on his way. I asked him to come after 11am as agreed as I was not home and was told that that might be problem. He eventually came after 2pm and when he looked at it immediately said that the screen needs to be replaced and also told me that there was an issue with this specific model (58''SMART UHD TV). The new screen was ordered but now I'm told that they cannot give me an estimated time for an appointment to come and replace it. This means that I will have to take a whole day's leave to sit and wait for them to maybe pitch up (if they are not too busy) or alternatively they can give me a call when they are on their way? This does not mean that they will wait and hour for me to get from my office to my house to meet them and when I complained to Samsung customer care about this, I was told that unfortunately that's the way it works and its not possible for them to set up an appointment. Maybe you should tell your customers about your extremely bad customer service and the fact that you don't value their time, when you sell you products, because this was definitely the last Samsung product I have bought and will replace your faulty tv with an LG.
168 replies
62 months ago
Month and a half waiting period for a windscreen
My insurance registered my claim with PG Glass Allens Neck on 1 February. After an initial appointment was cancelled because they did not receive the windscreen, I received weekly update calls to tell me that the windscreen has not been received from Mercedes yet. After a month, I decided to call Mercedes to find out what the issue is and was advised that there was not stock issues and that I should find out from which Mercedes dealer the windscreen was ordered. Turns out that PG glass order from Shatterprufe who uses a Mercedes dealership in Secunda. I phoned the dealership and was told that they have a windscreen for my car in stock, but that no order was placed for it in the last month. When I phoned PG Glass back, I was informed that all of a sudden they were getting the windscreen the same day and will be able to fit it the next week. They are not apologetic about their bad service and dont' care that I couldn't use my car for a month.
56 replies
70 months ago
No more Online Purchases
I ordered an Ellies Trolley inverter online for collection from the Strubensvalley store. When I collected it, I was told that they do not have stock. This was already very frustrating as the online system should not have allowed me to do the purchase and pay for it, if there was no stock. I asked the store to refund me to my credit card and after standing in the store for more than half an hour to be assisted with this, I was told that I will receive a sms notification of the refund. When I called again after 2 days to confirm that the refund was processed, I was told that a credit was loaded to my online profile. The consultant, Amanda Blows told me that if she now has to escalate it to the finance department it will take up to 14 days for a refund to be processes. I asked to speak to her supervisor and was told that Sibusiso will call me back in 10 minutes which of course didn't happen. In the meantime, I went to the Noordheuwel store and bought the inverter there and had to pay for it again. This whole situation was due to the incompetence of Builder's staff and their online systems and NOT my problem and having to wait 14 days (if it will even happen in 14 days) for a refund, is UNACCEPTABLE!!! I would not recommend using the online system to buy from Builders Warehouse at all.
318 replies
71 months ago
Order more than a month late and ignoring email inquiries
Placed an order on the 19th of May and after numerous email enquirers (their phone lines don't work) I received a response on the 12th of June to tell me that my order will be dispatched that same day. To date, I have not received a tracking number/ dispatched notification or any further responses to my emails. They are definitely one of the worst businesses I have ever had to deal with and won't recommend them to anyone.
0 replies
77 months ago
No Customer Service at Aramex
I have been trying to get through to the Johannesburg call center without success. I was on hold for over 20 minutes before someone answered. When I explained that I was trying to track my package, I was immediately transferred again before I could speak to the person and was then put on hold AGAIN for another 30 minutes after which I just gave up and contacted Yuppiechef to cancel my order as it was supposed to be delivered within 2-3 working days.
0 replies
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1 Star
13 (100%)