Hertex Fabrics
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Hertex Fabrics
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Mpho R
1 reviews | Active since Jan 2020
12 Mar 2024, 05:13
Appalling customer service – online
On 7 March 2024 I purchased two rugs and a vase online and the rugs were R0.01 each and I wow must be my lucky day. I continued with my order and paid. Later that same day I received an email from Tim Sherwood the E-commerce manager stating that there was an error online and they will be cancelling my order. I responded and said please cancel everything in that case. No response. I followed up regarding my refund still no response. Today(12 March 2024) I receive an email that my order is out for delivery. Tim first cancelled my order and I requested a full refund. Firstly why is it the customer’s fault when their site displays incorrect prices? And secondly they don’t respond to emails. Appalling customer service.
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Mpho R
1 reviews | Active since Jan 2020
12 Mar 2024, 05:13
Appalling customer service – online
On 7 March 2024 I purchased two rugs and a vase online and the rugs were R0.01 each and I wow must be my lucky day. I continued with my order and paid. Later that same day I received an email from Tim Sherwood the E-commerce manager stating that there was an error online and they will be cancelling my order. I responded and said please cancel everything in that case. No response. I followed up regarding my refund still no response. Today(12 March 2024) I receive an email that my order is out for delivery. Tim first cancelled my order and I requested a full refund. Firstly why is it the customer’s fault when their site displays incorrect prices? And secondly they don’t respond to emails. Appalling customer service.
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2021, 12:47
Careful of Hertex quality and service
Be very careful of the quality from Hertex ,as they don't stand behind their client when they sit with an inferior product.As a returning customer and spending more than R200 000 at hertex in Somerset west ,I bought material for outside upholstery ,that is UV proof .Some of the cushions after a few years with precisely the same material as the rest ,started flacking and totally disintegrate.I brought it under the attention of Fiona ,who said she will look into it ,every time in almost the past year I had to follow up and requested a 70% discount ,so I can replace their factory inferior material with a new color ,Fiona only gave me a 20% discount ,so I must pay for their mistake and inferior product .Totally unacceptable
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2021, 12:47
Careful of Hertex quality and service
Be very careful of the quality from Hertex ,as they don't stand behind their client when they sit with an inferior product.As a returning customer and spending more than R200 000 at hertex in Somerset west ,I bought material for outside upholstery ,that is UV proof .Some of the cushions after a few years with precisely the same material as the rest ,started flacking and totally disintegrate.I brought it under the attention of Fiona ,who said she will look into it ,every time in almost the past year I had to follow up and requested a 70% discount ,so I can replace their factory inferior material with a new color ,Fiona only gave me a 20% discount ,so I must pay for their mistake and inferior product .Totally unacceptable
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nondumiso N
1 reviews | Active since Jan 2020
18 Aug 2020, 21:17
Excellent service
We always quick to complain and give less compliment ,today I want to give a huge compliment to Tatho,from Parkhurst who works for Haus department. Anything you need he always makes sure he, helps you efficiently and with a smile his such a an a great assert to the company . Keep up the good work Tatho and thank you for all your help and going an extra mile. (Hertex staff)
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nondumiso N
1 reviews | Active since Jan 2020
18 Aug 2020, 21:17
Excellent service
We always quick to complain and give less compliment ,today I want to give a huge compliment to Tatho,from Parkhurst who works for Haus department. Anything you need he always makes sure he, helps you efficiently and with a smile his such a an a great assert to the company . Keep up the good work Tatho and thank you for all your help and going an extra mile. (Hertex staff)
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Deli F
1 reviews | Active since Jan 2020
22 Jul 2020, 15:04
Turned away
Arrived at hertex Kramerville at 4 today( website say they close at 5) I drove from far to look at carpets and cushions When I got there I was told to please go home the section of the shop I wanted to view was closed. I was beyond shocked .
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Deli F
1 reviews | Active since Jan 2020
22 Jul 2020, 15:04
Turned away
Arrived at hertex Kramerville at 4 today( website say they close at 5) I drove from far to look at carpets and cushions When I got there I was told to please go home the section of the shop I wanted to view was closed. I was beyond shocked .
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