Hertex Fabrics
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hertex Fabrics
Hertex Fabrics has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Hertex Fabrics across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Paige M
1 reviews | Active since Jan 2020
29 Jul 2025, 19:46
Disgusting
I spent a fortune on an OUTDOOR rug less than a year ago and it started looking terrible just a few months after I got it. It was a huge investment for us - more than we’ve spent on anything other than our couch. We were having a baby and decided it would be a good idea to have a high quality rug we can clean easily in our lounge. NOTE - this was used indoors and a big portion was covered by a coffee table. When notifying the company of the poor quality of the rug, we were told it falls out of the warranty period. Then someone came to see it. Note the care instructions: Vacuum regularly (done twice per week with our Dyson) Use mild detergents only (washed once with dishwashing liquid over the balustrade on the veranda and hosed) Hose with clean water So, when the woman came to look at it, she first said our vacuum is the problem. I have an Dyson with an head specifically for carpets. Apparently these extremely expensive rugs cannot handle a good quality vacuum, therefore this is my fault. She then said that it looks like it’s been brushed - which it has not. I hosed it over the balcony just to foam up the dishwashing liquid and rinse. Although, I’m not sure HOW one uses light detergents on this home washable rug? THEN I was told that it must have been in a high traffic area in my lounge. So an outdoor rug can’t last a year in my lounge. I’d really be interested to know this ‘outdoor’ rug can actually handle if being in my lounge and vacuumed by a Dyson was too much. THEN I was told it’s because I have two dogs. Apparently they must have scratched the carpet all over. I’ve now been told they will refund me 20% of the amount towards a new rug - after accusing me of lying and having multiple reasons that have caused it but finally settling on I’ve vigorously brushed it - was this before or after my dogs scratched the entire thing or I vacuumed it with my harmful Dyson? So many ways to blame me. I spent over R10k on a rug that apparently has incorrect care instructions. An outdoor rug that can’t handle a vacuum or being in a lounge. I resent that they accuse me of lying then accuse my dogs of destroying my carpet. Disgusting.
Helpful (0)
|Replies (0)PM
Paige M
1 reviews | Active since Jan 2020
29 Jul 2025, 19:46
Disgusting
I spent a fortune on an OUTDOOR rug less than a year ago and it started looking terrible just a few months after I got it. It was a huge investment for us - more than we’ve spent on anything other than our couch. We were having a baby and decided it would be a good idea to have a high quality rug we can clean easily in our lounge. NOTE - this was used indoors and a big portion was covered by a coffee table. When notifying the company of the poor quality of the rug, we were told it falls out of the warranty period. Then someone came to see it. Note the care instructions: Vacuum regularly (done twice per week with our Dyson) Use mild detergents only (washed once with dishwashing liquid over the balustrade on the veranda and hosed) Hose with clean water So, when the woman came to look at it, she first said our vacuum is the problem. I have an Dyson with an head specifically for carpets. Apparently these extremely expensive rugs cannot handle a good quality vacuum, therefore this is my fault. She then said that it looks like it’s been brushed - which it has not. I hosed it over the balcony just to foam up the dishwashing liquid and rinse. Although, I’m not sure HOW one uses light detergents on this home washable rug? THEN I was told that it must have been in a high traffic area in my lounge. So an outdoor rug can’t last a year in my lounge. I’d really be interested to know this ‘outdoor’ rug can actually handle if being in my lounge and vacuumed by a Dyson was too much. THEN I was told it’s because I have two dogs. Apparently they must have scratched the carpet all over. I’ve now been told they will refund me 20% of the amount towards a new rug - after accusing me of lying and having multiple reasons that have caused it but finally settling on I’ve vigorously brushed it - was this before or after my dogs scratched the entire thing or I vacuumed it with my harmful Dyson? So many ways to blame me. I spent over R10k on a rug that apparently has incorrect care instructions. An outdoor rug that can’t handle a vacuum or being in a lounge. I resent that they accuse me of lying then accuse my dogs of destroying my carpet. Disgusting.
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Replies (0)MR
Mpho R
1 reviews | Active since Jan 2020
12 Mar 2024, 05:13
Appalling customer service – online
On 7 March 2024 I purchased two rugs and a vase online and the rugs were R0.01 each and I wow must be my lucky day. I continued with my order and paid. Later that same day I received an email from Tim Sherwood the E-commerce manager stating that there was an error online and they will be cancelling my order. I responded and said please cancel everything in that case. No response. I followed up regarding my refund still no response. Today(12 March 2024) I receive an email that my order is out for delivery. Tim first cancelled my order and I requested a full refund. Firstly why is it the customer’s fault when their site displays incorrect prices? And secondly they don’t respond to emails. Appalling customer service.
Helpful (0)
|Replies (0)MR
Mpho R
1 reviews | Active since Jan 2020
12 Mar 2024, 05:13
Appalling customer service – online
On 7 March 2024 I purchased two rugs and a vase online and the rugs were R0.01 each and I wow must be my lucky day. I continued with my order and paid. Later that same day I received an email from Tim Sherwood the E-commerce manager stating that there was an error online and they will be cancelling my order. I responded and said please cancel everything in that case. No response. I followed up regarding my refund still no response. Today(12 March 2024) I receive an email that my order is out for delivery. Tim first cancelled my order and I requested a full refund. Firstly why is it the customer’s fault when their site displays incorrect prices? And secondly they don’t respond to emails. Appalling customer service.
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Elizabeth J
1 reviews | Active since Jan 2020
22 Oct 2021, 11:58
Hertex - Poor Quality at High Prices
I bought a Hertex Dream Ash Rug at the Kramerville store and after 2 months the creases in from being rolled up were still not flattened the thread is coming apart. I bought a couple of rugs for my house and the Hertex one was way more expensive than any of the other rugs and of inferior quality. When I brought this to Hertex's attention, they told me that they did not feel than expensive rug falling apart after 2 months (with no foot traffic) warrants a claim.
Helpful (0)
|Replies (0)EJ
Elizabeth J
1 reviews | Active since Jan 2020
22 Oct 2021, 11:58
Hertex - Poor Quality at High Prices
I bought a Hertex Dream Ash Rug at the Kramerville store and after 2 months the creases in from being rolled up were still not flattened the thread is coming apart. I bought a couple of rugs for my house and the Hertex one was way more expensive than any of the other rugs and of inferior quality. When I brought this to Hertex's attention, they told me that they did not feel than expensive rug falling apart after 2 months (with no foot traffic) warrants a claim.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jul 2021, 12:47
Careful of Hertex quality and service
Be very careful of the quality from Hertex ,as they don't stand behind their client when they sit with an inferior product.As a returning customer and spending more than R200 000 at hertex in Somerset west ,I bought material for outside upholstery ,that is UV proof .Some of the cushions after a few years with precisely the same material as the rest ,started flacking and totally disintegrate.I brought it under the attention of Fiona ,who said she will look into it ,every time in almost the past year I had to follow up and requested a 70% discount ,so I can replace their factory inferior material with a new color ,Fiona only gave me a 20% discount ,so I must pay for their mistake and inferior product .Totally unacceptable
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jul 2021, 12:47
Careful of Hertex quality and service
Be very careful of the quality from Hertex ,as they don't stand behind their client when they sit with an inferior product.As a returning customer and spending more than R200 000 at hertex in Somerset west ,I bought material for outside upholstery ,that is UV proof .Some of the cushions after a few years with precisely the same material as the rest ,started flacking and totally disintegrate.I brought it under the attention of Fiona ,who said she will look into it ,every time in almost the past year I had to follow up and requested a 70% discount ,so I can replace their factory inferior material with a new color ,Fiona only gave me a 20% discount ,so I must pay for their mistake and inferior product .Totally unacceptable
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Replies (0)MV
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nondumiso N
1 reviews | Active since Jan 2020
18 Aug 2020, 21:17
Excellent service
We always quick to complain and give less compliment ,today I want to give a huge compliment to Tatho,from Parkhurst who works for Haus department. Anything you need he always makes sure he, helps you efficiently and with a smile his such a an a great assert to the company . Keep up the good work Tatho and thank you for all your help and going an extra mile. (Hertex staff)
Helpful (0)
|Replies (0)nN
nondumiso N
1 reviews | Active since Jan 2020
18 Aug 2020, 21:17
Excellent service
We always quick to complain and give less compliment ,today I want to give a huge compliment to Tatho,from Parkhurst who works for Haus department. Anything you need he always makes sure he, helps you efficiently and with a smile his such a an a great assert to the company . Keep up the good work Tatho and thank you for all your help and going an extra mile. (Hertex staff)
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Replies (0)