First Car Rental
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, First Car Rental is drawing significant criticism around deposit refunds, hidden fees and damage disputes, with customers describing prolonged authorisation holds, surprise valet charges and contested windscreen or fuel claims. While a minority of reviewers praise specific staff at Lanseria, Roodepoort and Tokai branches, the overwhelming sentiment reflects frustration with billing transparency, vehicle quality and inconsistent service across airport branches.
TrustIndex
2.4
Based on recent customer reviews, First Car Rental shows significant operational issues across multiple service areas. Customers consistently report problems with deposit refunds, hidden charges, vehicle quality, and unresponsive aftercare. While a small number of branches and individual staff members receive praise, the overwhelming sentiment reflects frustration with billing practices, communication breakdowns, and inconsistent policy application across pickup and drop-off locations.
The most common complaint about First Car Rental, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (1.0) is the weakest area. Customers report ignored emails, closed cases without resolution, ghosted complaints, and repeated chasing for deposit refunds. Multiple reviewers describe waiting weeks or months with no meaningful response from the company.
First Car Rental has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. Hellopeter has tracked First Car Rental across 683 total reviews. How is the TrustIndex calculated? →
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