First Exchange poor service

Item: First Exchange
Rating: 2
Author: Willie L

Made a reservation last week and paid my booking fee and also paid my platinum fee to get better service. The booking fee and platinum fee have been cleared already Friday and still my booking remain provisional. How long does it take.

Helpful (0)

Replies (106)

First Exchange's replyOfficial

10 Jun 2025, 07:45

Hi Willie, . I want you to know that we genuinely care about your experience with First Exchange. 🥺 We understand your concerns and would like to help. 👋 I'm Ashley Roux, the Brand Manager, and I'm here to listen and assist. I will arrange for you to be contacted shortly.

Best regards,

First Exchange's reply10 Jun 2025, 07:45

Official

Best regards,

Willie L's updateReviewer Update

10 Jun 2025, 08:11

Hi Ashley. In April I also had to go to Hello Peter to get assistance after waiting to months and several phone calls just to bank points. After reverting to Hello Peter it took one day to sort out.

Willie L's update10 Jun 2025, 08:11

Reviewer Update

Hi Ashley. In April I also had to go to Hello Peter to get assistance after waiting to months and several phone calls just to bank points. After reverting to Hello Peter it took one day to sort out.