Absolute disgust towards First Group!

Biggest ******* in the hospitality industry. My first complaint, they mentioned they could not connect with me. Second complaint they asked for a doctors note which they didn’t mention that there was a time limit, the doctor eventually sent me a letter but then they say it isn’t stamped and it’s past the fifteen day window period, both of which was not mentioned previously. I’m so disappointed with the way this was handled from their side, when this supposed to joyous getaway for my wife and myself. Especially so that she finally beat cancer!