First Group
2.2|148 reviews
Responds in 113 hours 33 min
AR
Alison R
1 reviews | Active since Member
12 Mar 2026, 10:15
NON EXISTANT ASSISTANCE
NON EXISTANT HELP - Despite being assured of assistance and sincere apologies from Yajna Maharaj, Thobani Arends, Amethyst Chili, Nolita Vutela, my request for having a credit listing in January 2025 has still not been resolved - This was an issue in 2025 which took some 4 months to resolve, but it is back on my credit report and I have requested numerous people to assist. Looks like First Group do not know how to resolve and simply do not have the courtesy to acknowledge - First words are always "We Apologise and we will assist" but yet this does not seem to happen. Very quick to phone and ask for levy money for 2026 but cannot sort out a 2025 problem. YOUR SERVICE IS ATROCIOUS AND YOU DO NOT SEEM TO CARE LESS ABOUT OTHER PEOPLE'S CREDIT PROFILES!! This was raised on Hello Peter in February and I very quickly got a phone call...
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Replies (53)First Group's replyOfficial
13 Mar 2026, 05:49Dear Alison,
We acknowledge receipt of your matter and sincerely apologise for the frustration this matter has caused, particularly regarding the reappearance of the credit listing which was previously addressed. We understand how concerning this is when it affects your credit profile.
Please be assured that your complaint has been escalated for urgent review. Our team is currently investigating why the listing has reappeared and will ensure that the matter is corrected and resolved as a priority. A consultant will be in contact with you directly to provide feedback and confirm the steps being taken.
We regret the experience you have had and appreciate the opportunity to address this matter properly.
Regards,
Candice Razaak
Brand Reputation Manager
Best regards,
First Group's reply13 Mar 2026, 05:49
Official
Dear Alison,
We acknowledge receipt of your matter and sincerely apologise for the frustration this matter has caused, particularly regarding the reappearance of the credit listing which was previously addressed. We understand how concerning this is when it affects your credit profile.
Please be assured that your complaint has been escalated for urgent review. Our team is currently investigating why the listing has reappeared and will ensure that the matter is corrected and resolved as a priority. A consultant will be in contact with you directly to provide feedback and confirm the steps being taken.
We regret the experience you have had and appreciate the opportunity to address this matter properly.
Regards,
Candice Razaak
Brand Reputation Manager
Best regards,