Non existent help from First Group

Once again non existent service from First Group (Flexi Club). Been waiting since 6th February to be assisted with a problem going back to January 2025. Very quick to phone and ask for levy monies but cannot resolve or do not want to resolve a problem (which was proven to be them at fault) from last year. Also proud to tell you the value of timeshare but you cannot sell it without making a loss. Levies must be up to date and when you sell (if you can) you don't even get prorata levies back but new owners must also pay. All in their favour definitely not trying to keep or assist long standing customers. Your service is atrocious - get promised the world when you complain and big apologies - this means absolutely nothing if you don't resolve the problem.!!! Resolve the problem and stop phoning and asking me to pay!!