Absolutely Disgusting Service – This Company Preys on Accident Victims

My experience with **First Help Towing** has been the worst service experience of my life.

On 2 March 2026, I was involved in a serious accident where another vehicle hit me directly at my door. I was in shock and not mentally okay when they arrived at the scene. I clearly told them that I do NOT have insurance and that I would be claiming from the third party’s insurance (the driver who hit me).

They assured me that “insurance will cover everything” and insisted that my vehicle had to be taken for assessment. In a vulnerable state after a traumatic accident, they had me sign documents that I now believe were completely misleading. They took advantage of the fact that I was in shock.

The next day, when I contacted the assessment repair center where my car was supposedly taken, I was told the vehicle was NOT there. The towing operators had already blocked my number, and the other contact number given to me was incorrect. At that point, I had no idea where my car was.

Only the following day did I receive a call from their Roodepoort storage facility informing me my car was there. When I contacted the third-party insurance, I was bluntly told that this is a common tactic used to trap people into paying excessive towing and storage fees.

When I went to fetch my car which is still drivable, I was told I had to pay R12,133. This was not even 48 hours later. It had not even been a full 24 hours before these charges supposedly accumulated. How does a bill reach R12,133 in less than two days?

When I asked for management, I was told they “just work with contractors” and no one could properly explain the charges. The reception staff themselves looked uncomfortable, as if they know exactly what is happening but cannot say anything.

While I was there, another gentleman told me his car had been there for five days and his bill was also R12,133. That alone speaks volumes.

This company takes advantage of people when they are at their most vulnerable immediately after an accident. Blocking clients, giving incorrect contact details, moving vehicles without clear communication, and charging extreme amounts in less than 48 hours is unacceptable.

I strongly believe this is a predatory practice and I urge others to be extremely cautious. Do not let them tow your vehicle unless you fully understand what you are signing.

Absolutely unacceptable.