TM
Teboho M
Active since Mar 2026
2
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2 reviews1 month ago
MiWay Insurance Accredited Panel Towing Operator
My experience following an accident has raised serious concerns about the conduct of a towing operator accredited on the panel of MiWay Insurance. On 2 March 2026, I was involved in a serious accident where another vehicle struck my car directly at the driver’s door. I was in shock and not in a good mental state when the towing operators from First Help Towing arrived at the scene. I clearly informed them that I do **not have insurance** and that I would be claiming from the third party’s insurance (the driver who caused the accident). Despite this, they repeatedly assured me that “insurance will cover everything” and insisted that my vehicle had to be towed for an assessment. They referenced MiWay Insurance while speaking to me, which made me believe that the process was legitimate and aligned with insurer procedures. In my vulnerable state after a traumatic accident, I was asked to sign documents that I now believe were misleading. I trusted what I was told at the time. The following day, when I contacted the repair assessment centre where my vehicle was supposedly taken, I was told that my car was **not there**. The towing operators had already blocked my number and the additional contact number provided to me was incorrect. At that point I had no idea where my vehicle was. Only the following day did I receive a call from their storage facility in Roodepoort informing me that my vehicle was there. When I later contacted MiWay Insurance, I was informed that they **do not cover towing and storage fees in this type of third-party situation**. This means the towing operators misrepresented the situation at the accident scene when they assured me that “insurance will cover everything” and referenced MiWay while convincing me to have my vehicle towed. Had I been given the correct information at the time, I would have made a different decision about where my vehicle was taken. When I eventually went to collect my vehicle, which is still drivable, I was told I had to pay **R12,133**, less than 48 hours after the accident. It had not even been a full 24 hours before these charges supposedly began accumulating. I was given no clear explanation for how the amount reached this level in such a short time. What concerns me most is that this towing company is **listed as an accredited towing operator on the MiWay Insurance panel**, yet they appear to use the insurer’s name to pressure accident victims into signing documents and accepting services under misleading information. My concern is not only about the charges, but about the **misrepresentation of an insurer’s processes to vulnerable accident victims**. If accredited operators are telling people inaccurate information about insurance coverage, it reflects poorly on the insurer whose name is being used. I believe insurers should ensure that companies on their accredited panels act ethically, communicate honestly with clients, and do not take advantage of people who are in shock immediately after an accident. I would therefore appreciate it if MiWay Insurance could investigate the conduct of this accredited towing operator clarify whether this behaviour is acceptable under their panel standards, and assist in reviewing the charges I was forced to pay under these circumstances. If the towing company misrepresented MiWay’s processes in order to secure the tow, I believe this matter deserves serious attention and a fair resolution.
106 replies
1 month ago
Absolutely Disgusting Service – This Company Preys on Accident Victims
My experience with **First Help Towing** has been the worst service experience of my life. On 2 March 2026, I was involved in a serious accident where another vehicle hit me directly at my door. I was in shock and not mentally okay when they arrived at the scene. I clearly told them that I do NOT have insurance and that I would be claiming from the third party’s insurance (the driver who hit me). They assured me that “insurance will cover everything” and insisted that my vehicle had to be taken for assessment. In a vulnerable state after a traumatic accident, they had me sign documents that I now believe were completely misleading. They took advantage of the fact that I was in shock. The next day, when I contacted the assessment repair center where my car was supposedly taken, I was told the vehicle was NOT there. The towing operators had already blocked my number, and the other contact number given to me was incorrect. At that point, I had no idea where my car was. Only the following day did I receive a call from their Roodepoort storage facility informing me my car was there. When I contacted the third-party insurance, I was bluntly told that this is a common tactic used to trap people into paying excessive towing and storage fees. When I went to fetch my car which is still drivable, I was told I had to pay R12,133. This was not even 48 hours later. It had not even been a full 24 hours before these charges supposedly accumulated. How does a bill reach R12,133 in less than two days? When I asked for management, I was told they “just work with contractors” and no one could properly explain the charges. The reception staff themselves looked uncomfortable, as if they know exactly what is happening but cannot say anything. While I was there, another gentleman told me his car had been there for five days and his bill was also R12,133. That alone speaks volumes. This company takes advantage of people when they are at their most vulnerable immediately after an accident. Blocking clients, giving incorrect contact details, moving vehicles without clear communication, and charging extreme amounts in less than 48 hours is unacceptable. I strongly believe this is a predatory practice and I urge others to be extremely cautious. Do not let them tow your vehicle unless you fully understand what you are signing. Absolutely unacceptable.
53 replies
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