Review ofFirst Help Towing
First Help Towing
3.4|92 reviews
Responds in 139 hours 16 min
KK
Kagiso K
1 reviews | Active since Member
09 Mar 2026, 16:43
****** and ****mers of note.
On the 5th of March 2026, my sister got into an accident in Grobler park, and the First Help tow guy informed me and my sister that they would help us claim 3rd party insurance on the vehicle that cause the accident as my sister did not have insurance…
And they will facilitate everything and we should not worry about anything! The car was towed to 91 Banfiled Rd to their storage… Admin lady called to ask for insurance information, just after they received the car. We informed them we don’t have insurance, it’s a 3rd party claim. And they said okay without explaining anything further about the process and we were rest assured that we will be assisted as promised.
Fast forward today 9th March 2026, when following up on the status of the claim, my sister was informed that the car that caused the accident was taken to the panel beaters and my sister must now claim for herself from the other car’s insurance however she needs to pay a bill of R12940 to release her car! R12940 for towing a car less than 20km and storing for 4 days!
And now suddenly they do not facilitate anything. They **** vulnerable individuals who genuinely need help!
Don’t trust anything they tell you. Does not how genuine it sounds! Big ******!
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Replies (53)0
Replies (53)First Help Towing's replyOfficial
11 Mar 2026, 08:01 Good Mornining Kagiso
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Best regards,
First Help Towing's reply11 Mar 2026, 08:01
Official
Good Mornining Kagiso
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Best regards,