Active since Oct 2019
On the 5th of March 2026, my sister got into an accident in Grobler park, and the First Help tow guy informed me and my sister that they would help us claim 3rd party insurance on the vehicle that cause the accident as my sister did not have insurance… And they will facilitate everything and we should not worry about anything! The car was towed to 91 Banfiled Rd to their storage… Admin lady called to ask for insurance information, just after they received the car. We informed them we don’t have insurance, it’s a 3rd party claim. And they said okay without explaining anything further about the process and we were rest assured that we will be assisted as promised. Fast forward today 9th March 2026, when following up on the status of the claim, my sister was informed that the car that caused the accident was taken to the panel beaters and my sister must now claim for herself from the other car’s insurance however she needs to pay a bill of R12940 to release her car! R12940 for towing a car less than 20km and storing for 4 days! And now suddenly they do not facilitate anything. They **** vulnerable individuals who genuinely need help! Don’t trust anything they tell you. Does not how genuine it sounds! Big ******!
The claim was approved and authorised timeously! Luvanya was professional and polite while assisting me.
Sipho Mokoena, was helpful in updating my policy particulars on my cover. He was very thorough in explaining all terms and conditions that I needed to know! Excellent service all round!
Boledi, was very friendly and professional at the same time. I was assisted efficiently… She also offered me new products that can add value to me! Excellent service!
Excellent service received from Collin Ntlailana… Miway always gives value for money.
Lehlohonolo Mokgatla explained everything clearly. I was assisted in everything I requested and my expectations were met.
Easy to work with and going the extra mile to cover my complains
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