FNB (First National Bank)
1.5|110,989 reviews
Responds in 5 hours 36 min
CA
Christo A
1 reviews | Active since Member
06 May 2026, 10:15
Hold placed with no contact or warning.
They put a hold on inheritance funds as it comes into my account, but they don't contact me at all to notify me of this. I had to find out due to a failed payment.
I sent all the documents from the executor.
24 hours later, there's still a hold on my funds and I can't pay my expenses. No reference number, no response to emails.
Placing a hold on large amounts makes sense, but not contacting the person and not responding to them is unacceptable and amounts to incompetence and disregard for their customers.
Please avoid this bank.
Helpful (0)
Replies (2)0
Replies (2)FNB (First National Bank)'s replyOfficial
06 May 2026, 10:56Good day Mr Christo G Alberts
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290123NF For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290123NF For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply06 May 2026, 10:56
Official
Good day Mr Christo G Alberts
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290123NF For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7290123NF For further request, you can email us on the below email address: Email address: hellopetercomplaints@fnb.co.za Regards, Hello Peter Complaints Team
Best regards,
CA
Christo A's updateReviewer Update
07 May 2026, 13:4048 hours later they lifted the hold from my main account, just to place it on my savings account, still blocking access to the majority of my funds. Once again ZERO contact to say that would happen. They have all the documents. Completely unacceptable and unprofessional.
CA
Christo A's update07 May 2026, 13:40
Reviewer Update
48 hours later they lifted the hold from my main account, just to place it on my savings account, still blocking access to the majority of my funds. Once again ZERO contact to say that would happen. They have all the documents. Completely unacceptable and unprofessional.