False advertising, Unprofessional Service and the worst experience ever. Awaiting for my deposit refund

this was by far the worst experience I have ever had with FTP @Unit 504 Nicolas heights. I have never been ****med like this in my life advert says rent is 5k prepaid electricity & water and 1st month free rent, but 2nd month rent is due upon acceptance occupation date 1 Dec 2025. I did everything was approved (for the 1st of Dec 2025 and to my surprise now my statement came in at R 5 886.00. no special app**** and I am now paying for extra cost that were never spoken of in the advert or my contract. I had to sleep in an apartment with a blocked toilet as a woman and I still didn't have water pressure in the bathroom for me to take a normal bath. I wouldn't even give them a star if it was up to me. I am still waiting for my deposit refund coz I was out of the apartment on the 31st of Jan 2026.