Nightmare Christmas

I made 2 bookings and asked in advance if both bookings could be joined as it is continuing also we old and don't want to drive far to the main area. I just booked in to be told I must move again tomorrow to a unit extremely far to walk. The lady from reservations calls me and tells me that they had discussions yesterday and they cant help me. to top it of she tells me that I WILL MOVE. She is literally demanding that I will move. I booked directly with Magalies Park resort and this is not my first time here. I have NEVER had such horrible experience. My short stay is all about packing and unpacking. The booked a spa treatment tomorrow morning as well because I was not suppose to be unpacking again to move rooms. Nobody called me in advance to tell me they cannot assist me. but called in this week again and this morning to confirm that I was surely coming to check in.