First Resorts Management
1.7|175 reviews
Responds in 69 hours 28 min
CK
Charl K
1 reviews | Active since Member
27 Sept 2025, 08:21
NO FEEDBACK/COMMUNICATION
We received correspondence on 4 August 2025 with regards to levy payment. We've been trying ever since to confirm that our requested unit (and week) has been booked successfully. We've used several different email addresses from First Resorts without any proper and meaningful feedback/confirmation.
Furthermore, trying to book via the website is impossible… I’ve tried both from my PC and phone. We keep on getting errors about ‘onload’… screen shows “Loading” the whole time. “Error2025/08/08 19:10:13 An error occurred during onload.”
We sent through Proof of Payment on 14 August already.
Helpful (0)
Replies (53)0
Replies (53)First Resorts Management's replyOfficial
29 Sept 2025, 05:55Dear CharlThank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you’ve experienced in trying to secure your booking and for the lack of proper feedback received. We also regret the technical issues you’ve encountered on our website. Please rest assured that we are looking into this urgently and will be in touch with you directly to resolve the matter and confirm your booking.
Kind regards,
First Group Team
Kind regards,
First Group Team
Best regards,
First Resorts Management's reply29 Sept 2025, 05:55
Official
Dear CharlThank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you’ve experienced in trying to secure your booking and for the lack of proper feedback received. We also regret the technical issues you’ve encountered on our website. Please rest assured that we are looking into this urgently and will be in touch with you directly to resolve the matter and confirm your booking.
Kind regards,
First Group Team
Kind regards,
First Group Team
Best regards,