Swearing at customers by Director

I placed an order on the 18th June, on the 23rd of June i sent an email enquiring about this order as i have not received and feedback. I was contacted nby a consultant and advised they are waiting on their shipment and they will let me know once order arrives so i can come and collect. Today 23rd July i sent another email enquiring about this order. I received feedback in capital letters that its been available for weeks for pickup. No phone call or email stating my order is ready, NOTHING. So how am i expected to know my order is ready. I contacted them requesting to speak to a Manager because of this email I received, and like always he was not available, so i contacted a cell number which he said he was the owner, he also got nasty and screamed at me and told me to F off and take my business somewhere else as they don't need it. So now order and now money. And telling me if i contact them again they are going to make a harassment case against me.