RMB Private Bank ignoring prospective client for 3+ weeks

I have been attempting to apply for a Single Facility with RMB Private Bank for over three weeks. I received two automated reference numbers (BUHU7KTR and APELR1BH) with promises that someone would contact me within 2 working days. No one ever did.

I followed up multiple times by phone and email. On one call, the consultant focused only on my secondary FNB Easy account (which I keep for PayPal) and completely ignored the fact that my main income and banking are with Capitec. It is clear I am being incorrectly profiled by an automated system.

I sent a formal service complaint on January 10th to multiple RMB email addresses. To date, I have received zero acknowledgment — not even a "we are looking into it" response.

I am a former Single Facility client who wants to return to RMB, but the current service is making that impossible. If this is how prospective clients are treated, I can only imagine how existing clients are handled when there is a problem.

I have now escalated to the Executive Office. If I do not receive a response by end of business Monday, I will be moving my application to Investec or Nedbank and lodging a complaint with the Banking Ombudsman.

Reference Numbers: BUHU7KTR / APELR1BH