LB
Linda B
Active since Jun 2021
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
RMB Private Bank ignoring prospective client for 3+ weeks
I have been attempting to apply for a Single Facility with RMB Private Bank for over three weeks. I received two automated reference numbers (BUHU7KTR and APELR1BH) with promises that someone would contact me within 2 working days. No one ever did. I followed up multiple times by phone and email. On one call, the consultant focused only on my secondary FNB Easy account (which I keep for PayPal) and completely ignored the fact that my main income and banking are with Capitec. It is clear I am being incorrectly profiled by an automated system. I sent a formal service complaint on January 10th to multiple RMB email addresses. To date, I have received zero acknowledgment — not even a "we are looking into it" response. I am a former Single Facility client who wants to return to RMB, but the current service is making that impossible. If this is how prospective clients are treated, I can only imagine how existing clients are handled when there is a problem. I have now escalated to the Executive Office. If I do not receive a response by end of business Monday, I will be moving my application to Investec or Nedbank and lodging a complaint with the Banking Ombudsman. Reference Numbers: BUHU7KTR / APELR1BH
0 replies
3 months ago
RMB Private Bank ignoring prospective client for 3+ weeks
Rand Merchant Bank Service Delivery, have been requesting service for over three weeks now.
0 replies
49 months ago
Scam
I feel scammed by carflexi they offer low rates but you better off going to the car hire company direct. When I made a booking a deposit was requested almost 50% At the end of my trip when all refunds process deposit was not returned when I queried this the car hire company never received the deposit so essentially your service fee is almost 50% and they do nothing! Go direct to the car hire company!!
135 replies
59 months ago
One Call Insurance Brokers no longer provide the service they used, you have to diligent and source quotes yourself if you require a good comparison.
I have been with One Call for many years. When I buy a new vehicle I ask them for quotes and they reach out to different insurers and give me a few comparisons and options and I take my pick not always the cheapest but the one that offers what I require the most. However, this time when I wanted to sell my vehicle and get a new vehicle they only provide a quote from my current insurer and kept insisting I remain with my current insurer because I had been with them for years. I then went out and did my searching and every quote I got was better than theirs and when I informed them they adjusted their quotation. In short I had to do One Call's work. They no longer provide the service they promise. I had to make a lot of call before I finally got another insurance and it was not through them.
0 replies
59 months ago
Insurance refuses to cancel policy without proof car was sold - even though I sent settlement and proof of payment and Tax invoice from dealership
I have been with Affinity for many years and they were very unhelpful when I wanted to change my car, eventually I sorted it out and phoned them on Saturday 29th May for a coverletter for my new car. They required a tracker which I did not want to fit, so I went with the other insurance, I requested a cancelation of my policy on Saturday 29th at 9am before I dropped my vehicle off to trade it in verbally and by email and I received a confirmation from them that they received. However, they are still taking premiums and say they cannot cancel unless they have a letter from the dealership signed and stamped. I have sent them proof of settlement by the dealership and I have sent them the tax invoice they still refuse to cancel my policy. The dealership say all the documents are with their head office and they dont see why they must do a letter and get it signed and stamped because they have never heard of an insurance company requiring proof to cancel a policy when it is our right to cancel and change insurance as we need to better suite our needs.
0 replies
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