Shocking, Shocking, SHOCKING!

Our Restaurant put in an order on Thursday the 10th of October with arrangements that our order be released as payment for the outstanding invoice hasn't been made yet and will be paid on Friday the 11th.

Everything was confirmed by email that our order will be released and delivered and that we will make payment.

By 10:10 on Friday the 11th our order was not yet delivered and asked my Manager to phone and ask whether the truck has been to the restaurant yet. I got a call back saying that my order was never released due to payment not being made, yet it was arranged that the order be released and payment will be made.

When I phoned to ask what plan they can make to accommodate us, as we complied with the agreement they shrugged their shoulders saying that my R10,000.00 order isn't a big enough order for them to send another truck.

This is not the first or second time that this has happened and they don't seem to care. IT WAS NOT OUR FAULT THAT OUR ORDER WAS NEVER DELIVERED YET THEY DID ABSOLUTELY NOTHING TO HELP ARRANGE THE ORDER GET TO THE RESTAURANT, as a result of that we had very unhappy clients as our nearest town did not have all the required items we had ordered from Fisherman's Deli and we ran out of a few things, which is VERY unprofessional.

My R10,000.00 order might not be a big order and will not make or brake your business, but that order that we didn't receive, that made us tell our clients "Sorry, we don't have enough stock" will affect a small business like us, but hey, you definitely do not care.

I am very unhappy on how you handled this situation, that you shrugged your shoulders as if it is my problem and left the Restaurant in a very difficult situation, WITHOUT stock.

We have been a loyal customer of Fisherman's Deli for longer that 3 years and this is how we are treated. UNACCEPTABLE